• Job Opportunities at Janta Kenya

  • Posted on: 11 July, 2017 Deadline: Not Specified
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  • Janta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday business. We have a team of professional HR consultants with extensive experience in all people management issues, and we are therefore well placed to offer advice for private, public and not-for-profit organisations.
     

    Tracking Sales Executive

     

    Responsibilities for the Tracking Sales Executive Job

    • Understanding the future perspective of the company and developing strategies for growth accordingly
    • Researching and analyzing the market to find out better business opportunities
    • Collaborating with clients and making business deals that are beneficial for the company in long run
    • Finding out faults and loop holes in the current business strategies and change them and help in preventing stagnancy in the business by implementing new ideas continuously
    • Interacting with the higher authorities of the company and discuss business issues with them
    • They are also engaged in discussions with the clients which help them in planning interesting business proposals which can be beneficial for the company and the clients
    • They prepare presentations for the company that can be present at the meetings, to the clients, to the employees, conferences, etc.
    • Maintaining continuous client relationships through client follow-up and responding to their queries.

    Qualifications for the Tracking Sales Executive Job

    • Certificate/Diploma/Degree
    • Previous sales experience, at least 1-2 years is preferable.
    • Aggressive, go getter attitude.
    • Team player
    • Communication and customer care skills

    KPI’s

    • New clients brought in.
    • Up to date on product knowledge.
    • Knowing our main competitors and their products.

    go to method of application »

    Customer Service Supervisor

     

    Roles for the Customer Service Supervisor Job

    • Supervise customer service team
    • Develop and implement customer service policies and procedures
    • Define and communicate customer service standards
    • Review and assess customer service contracts
    • Oversee the achievement and maintenance of agreed customer service levels and standards
    • Direct the daily operations of the customer service team
    • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
    • Ensure the necessary resources and tools are available for quality customer service delivery
    • Review customer complaints
    • Track customer complaint resolution
    • Handle complex and escalated customer service issues
    • Monitor accuracy of reporting and data base information
    • Analyze relevant data to determine customer service outputs
    • Identify and implement strategies to improve quality of service, productivity and profitability
    • Liaise with company management to support and implement growth strategies

    Customer Service Supervisor Job Qualifications

    • A university degree in Public Relations or Communications any related field
    • At least 4 year of Customer Service Experience.
    • Must have managed a team
    • Problem Solving.
    • Market Knowledge.
    • Documentation Skills.

    Method of Application

    This position is only available to registered candidates; send us your CV today on recruitment@jantakenya.com clear indicating Job Title E.g. ‘Tracking Sales Executive’ on the subject line

     

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