Job Opportunities at Janta Kenya

Responsibilities for the Tracking Sales Executive Job

• Understanding the future perspective of the company and developing strategies for growth accordingly
• Researching and analyzing the market to find out better business opportunities
• Collaborating with clients and making business deals that are beneficial for the company in long run
• Finding out faults and loop holes in the current business strategies and change them and help in preventing stagnancy in the business by implementing new ideas continuously
• Interacting with the higher authorities of the company and discuss business issues with them
• They are also engaged in discussions with the clients which help them in planning interesting business proposals which can be beneficial for the company and the clients
• They prepare presentations for the company that can be present at the meetings, to the clients, to the employees, conferences, etc.
• Maintaining continuous client relationships through client follow-up and responding to their queries.

Qualifications for the Tracking Sales Executive Job

• Certificate/Diploma/Degree
• Previous sales experience, at least 1-2 years is preferable.
• Aggressive, go getter attitude.
• Team player
• Communication and customer care skills

KPI’s

• New clients brought in.
• Up to date on product knowledge.
• Knowing our main competitors and their products.

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Roles for the Customer Service Supervisor Job

• Supervise customer service team
• Develop and implement customer service policies and procedures
• Define and communicate customer service standards
• Review and assess customer service contracts
• Oversee the achievement and maintenance of agreed customer service levels and standards
• Direct the daily operations of the customer service team
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department
• Ensure the necessary resources and tools are available for quality customer service delivery
• Review customer complaints
• Track customer complaint resolution
• Handle complex and escalated customer service issues
• Monitor accuracy of reporting and data base information
• Analyze relevant data to determine customer service outputs
• Identify and implement strategies to improve quality of service, productivity and profitability
• Liaise with company management to support and implement growth strategies

Customer Service Supervisor Job Qualifications

• A university degree in Public Relations or Communications any related field
• At least 4 year of Customer Service Experience.
• Must have managed a team
• Problem Solving.
• Market Knowledge.
• Documentation Skills.