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  • Posted: Jul 11, 2017
    Deadline: Not specified
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    Janta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday business. We have a team of professional HR consultants with extensive experience in all people management issues, and we are therefore well placed to offer advice for private, public and n...
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    Customer Service Supervisor

    Roles for the Customer Service Supervisor Job

    • Supervise customer service team
    • Develop and implement customer service policies and procedures
    • Define and communicate customer service standards
    • Review and assess customer service contracts
    • Oversee the achievement and maintenance of agreed customer service levels and standards
    • Direct the daily operations of the customer service team
    • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
    • Ensure the necessary resources and tools are available for quality customer service delivery
    • Review customer complaints
    • Track customer complaint resolution
    • Handle complex and escalated customer service issues
    • Monitor accuracy of reporting and data base information
    • Analyze relevant data to determine customer service outputs
    • Identify and implement strategies to improve quality of service, productivity and profitability
    • Liaise with company management to support and implement growth strategies

    Customer Service Supervisor Job Qualifications

    • A university degree in Public Relations or Communications any related field
    • At least 4 year of Customer Service Experience.
    • Must have managed a team
    • Problem Solving.
    • Market Knowledge.
    • Documentation Skills.

    Method of Application

    This position is only available to registered candidates; send us your CV today on recruitment@jantakenya.com clear indicating Job Title E.g. ‘Tracking Sales Executive’ on the subject line

     

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