Career Opportunities at Standard Bank Group - 2 Positions

Job Purpose

Responsible for the effective management of the Executive Banking Customer segment, i.e.. - sales and service activities with the view to achieve portfolio growth, profitability and customer numbers.

Accountable for the attainment of the overall business objectives of the segment in my branch Ensure that all customers in my portfolio receive a consistently high quality service by maintaining and driving a customer focused service culture. Ensure that the customers’ banking needs are identified and fulfilled efficiently and cost-effectively, while managing the risks associated with new accounts, mandates and specimen signatures.

Ensure that cross-selling opportunities are actioned and customers are on-boarded and informed of all the benefits of Executive Banking. Maintain a high level of integrity and ethical standards. Ensure that customers are appropriately educated regarding the value of using self-service channels (Internet Banking, ATMs & Mobile Banking) to empower customers and minimise adhoc service requests. Assist with migration facilitation the migration of customers to self-service channels where appropriate.

Clearly and transparently inform customers of contract/account terms and conditions, fees, rates and commissions where applicable. Be prepared to articulate the value added if challenged on pricing.

Take accountability for credit management of portfolio, including the completion of referral reports, taking action regarding exception reports to eliminate accounts in excess, ensure that all accounts are regularized and that reviews occur timeously.

Leverage on existing Corporate & Investment Banking, Business Banking and Personal Banking relationships to grow transactional customer base while also providing leads to the said Business Units mainly schemes Proactively monitor and manage dormancy and arrears and ensure that the accepted thresholds are not exceeded Consciously manage operating costs within my control e.g. taxi, stationery etc. Consistently monitor the quality of business i.e. customers and loans on-boarded into my portfolio via other sales channels.

Key Responsibilities/Accountabilities

Customer Service Management

Ensure that the Customer Service principles set for Executive Banking are maintained in my branch. Ensure effective portfolio management, handling and resolution of queries / complaints and maintaining a high standard of service delivery for effective customer retention & portfolio profitability.

Ensure that customer complaints are monitored and resolved within the defined TAT Ensure that customer needs are anticipated and met through provision of appropriate products and services through the Executive Banking team. Ensure that opportunities to migrate customers to more appropriate, cost-effective channels are identified and actioned. Ensure efficient, customer- focused Telephone etiquette & behaviour.

Sales Management

Ensure that the Executive Banking value proposition is clearly communicated to all staff in my branch, and that through effective implementation; clients receive an efficient and holistically superior service offering. Continuously add value to existing clients and increase revenue through cross sales and increased share of wallet. Network / teamwork with all PBB/CIB segments, product, distribution channels and departmental structures to leverage and identify business opportunities. Continuous opportunity sizing of my locality Keep up to date with changes and developments in the local market/area Plan, initiate and drive sales tactics and activities in the Branch. Coach the Direct Sales team on product knowledge and on how to make the most of cross-selling opportunities.

Credit and Risk Management

Ensure that overdrawn, dormant accounts or loans in arrears are managed daily through constant engagement with the affected customers in my portfolio. Identify and minimise operational risks. Understanding and control of lending processes. Gather complete and accurate data for the opening of loan accounts and granting of facilities.

Ensure effective compliance with agreed limits of authority and levels of access to systems and information Manage credit and operational risks in accordance with laid down policies and procedures. Maintain proper records (filing, update customer records on bank system, etc). Responsible for the implementation and adoption (within Branch, Department or Section) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of PEP on-boarding and continued business engagement in instances where no adverse information is available.

People Management

Regularly conduct refresher trainings on the EB CVP during the Branch sales meetings Be a team player by ensuring participation in Branch activities. Mentor and coach the Customer Consultants and Personal Sales Consultant in the Branch.

Preferred Qualification And Experience

• Relevant Degree from recognised University.
• 3 - 4 years relevant sales and portfolio management experience.

Knowledge/Technical Skills/Expertise

• Basic understanding of banking financials
• A credit diploma from the Institute of Bankers would be an advantage.
• Sales and marketing experience is an added advantage
• Understanding the Executive Banking value proposition
• Understanding and aligning the segment objectives to the overall strategic objectives of the bank.
• Thorough knowledge and understanding of local target market profiles.
• Thorough knowledge of the products and services applicable to the targeted Customers.
• Knowledge of risk management and credit principles, including an understanding of the terms and conditions of sanction.
• Comprehensive knowledge of bank's laid-down policies and procedures relating to all areas under control.
• General knowledge and understanding of financial statements, including application of policies and principles for evaluation and management of the risk associated with lending.

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Job Purpose

• Control treasury cash, blank forms, safe custody items and duplicate keys.
• Assess and understand the risks associated with the control and changes in the custody of assets and maintain an effective system of controls in order to reduce the overall exposure and thereby minimize risk.
• Maintain a high level of integrity and ethical standards

Key Responsibilities/Accountabilities

Asset custodianship

• Ensure that laid-down instructions for the handling and movement of treasury cash to and from tellers and SBV are adhered to.
• Ensure that current stock of blank forms received is recorded and signed for according to laid-down procedures.
• Ensure that record keeping is carried out according to laid-down instructions for treasury cash, blank forms and safe custody items.
• Ensure that swept deposits are correctly handled in terms of the laid down instructions.
• Ensure that all Irregular Items have been actioned before the end of the day.

Monitoring of cash holdings

Ensure that cash holdings do not exceed prescribed limits.

Ensure that sufficient cash levels are maintained to meet normal customer requirements

Legislative prohibitions

In terms of the Financial Advisory and Intermediary Services Act No 37 of 2002, (the Act) no staff member is permitted to provide any advice or intermediary service to a customer, in terms of a financial product, as determined by the Act, unless they have been appointed as a Representative of a licensed Financial Services Provider.

In your current position you are not an accredited representative in terms of the Act, and are therefore prohibited from giving any advice or intermediary service to a customer in terms of a financial product, as determined by the Act.

Preferred Qualification And Experience

• Degree from a recognised University
• Institute of Bankers or related qualification would be an advantage.

Experience

• 2 – 3 Years branch banking experience, with exposure to telling and safe custody.

Knowledge/Technical Skills/Expertise

• Comprehensive knowledge of bank’s laid-down instructions regarding treasury cash, blank forms and securities as related to the job.
• Knowledge of the NDS System in relation to own department.
• Knowledge of the Code of Banking Practice.
• Understanding of the impact and inter-relatedness of the services provided to branch staff and customers.