Job Opportunities at Apollo Insurance - 2 Positions

This role is responsible for delivering exceptional service to clients by handling all service queries received via walk in clients, email and telephone.

Contact Center Officer Job Responsibilities

• Handling customer queries (services and products) received via face to face, telephone and digital channels by receiving, analyzing and responding accordingly;
• Liaising with internal departments to get solutions for client queries that may lie in their domain;
• Cross selling to create awareness of the other relevant products to customers.
• Updating and maintaining query logs;
• Processing orders, forms, applications and requests.

Qualifications for the Contact Center Officer Job

• Bachelor’s degree in Business/Social Sciences or an equivalent
• Professional qualification would be an added advantage
• 1 year experience in contact center
• Interpersonal and Communication skills
• Knowledge of routine(s)
• Resourcefulness and creativity
• Attention to detail.

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This role is responsible for providing support in carrying out audits by providing independent, objective assurance and consultancy services in order to improve the group overall operations, with specific emphasis on the controls, governance and processes.

Assistant Audit Job Responsibilities

• Reviewing various business processes and documents to check for controls and compliance with the company policies which includes Physical Asset verification and conducting systems audits. This involves:
• Conducting interviews during audits;
• Preparing working papers for the various audits;
• Developing and administering surveys;
• Summarizing audit issues;
• Detecting fraud and conducting follow up investigations;
• Identifying all risks including people, technology and process risks, and evaluate the efficiency and effectiveness of controls;
• Conducting data extraction, analysis, and security reviews utilizing software tools to guide the audit process;
• Identifying and documenting audit issues and recommendations concerning areas being reviewed;
• Attending and observing auctions of salvage vehicles to ensure compliance to procedures.

Qualifications for the Assistant Audit Job

• Bachelors’ degree in Commerce/Accounting /Finance or an equivalent
• CPA Section IV / ACCA equivalent
• 1-2 years’ Experience
• Analytical Skills
• Report writing skills
• Interpersonal skills
• Communication skills