Job Opportunities at Wanda Mobile Ltd - 2 Positions

Duties for the Production Officer Job

• Compositing – Overseeing Wanda composting and their products.
• Product Development – Ensuring all the production activities are done as per the procedure.
• Procurement Management – Work with procurement to ensure a suitable supplier list for raw materials
• People Management – Allocating and managing staff resources in co-ordination with the HR department.
• Research & Development – collecting and analyzing data and recommend where necessary.
• Field Trials – carry out trials on Wanda by products.
• Quality Assurance – Making sure compositing processes meet the set standard.
• Health and Safety – Oversee and enforce all healthy and safe practices as per company policy.
• Periodic monitoring and evaluation.

Key Performance Measures

• Revenues generation
• New products lines.
• Company processes and systems.
• Customer satisfaction

Qualifications

• Diploma in General Agriculture or Biology/ Biological Science.
• 3 – 6 years in field of Fermentation of compost.
• Experience in working on SAP is desirable.
• Personal skills and attributes required
• Proven leadership record with strong communication skills
• Analytical and systematic approach to development of production processes and own employees
• Able to efficiently and effectively handle shifting and multiple priorities.
• Should have sturdy problem-solving skills.

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Reports To: Customer Care Supervisor

Customer support in understanding the products and identify solutions to fit their needs, generating sales and renewals, whilst continuing to achieve customer satisfaction levels.

Roles for the Customer Care Internships

• Telesales
• Good Agriculture Practices Promotion (GAP)
• Customer Complaints Management
• Enquiries Management
• Marketing Support

Customer Care Internships Qualifications

• Degree in Agriculture or Horticulture
• MUST be graduates from University of Nairobi, JKUAT and Egerton
• Minimum of 1 years customer service experience in Telesales driven customer service organization
• Able to speak one of the local languages fluently: Kikuyu, Kamba, Kimeru, Luhya, Kalenjin, and Kiswahili
• Personal skills and attributes required
• Customer Oriented
• Excellent Communication Skills
• Problem Solving