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  • Posted: Oct 16, 2017
    Deadline: Not specified
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    Nova Pioneer Education Group is a Pan-African independent school network offering preschool through secondary education for students from ages 3 through 19. We prepare the next generation of leaders and innovators through world-class teaching methods with an emphasis on 21st century skills. We established Nova Pioneer because we believe education should ...
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    Customer Success Coordinator

    Acting as a critical point of contact for prospective Nova Pioneer families, the Customer Success Coordinator connects with leads to transform their interest into an application, coordinating support to maximize the likelihood of conversion.

    The CSC guarantees that the highest standards of customer care are met, ensuring tight turnaround times for all calls and emails, providing regular updates to the team on our performance.

    As part of the Marketing team, the CSC shares our common goals of building the brand by delivering unparalleled customer service by answering questions, sharing materials, following up with phone calls, and satisfying requests and queries of interested future Novaneers.

    Job Responsibilities

    • Provides efficient customer service by promptly and courteously responding to all inbound inquiries via email and phone using our CRM platform
    • Processes call/ email transactions accurately and within established time standards. Manages and utilizes time effectively to ensure the required service levels for call capture and service handle time as well as quality and customer satisfaction standards are met.
    • Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI
    • Collaborates with Marketing team to ensure that transitions are seamless and that any unmet customer needs that require a teammates support are being managed
    • Creates and coordinates account documentation including reports, assessments and recommendations
    • Efficiently utilizes on-line reference materials to provide accurate and timely information and counsel to customers.
    • Develops and continuously builds product, procedural and technical systems knowledge.

    Qualifications

    • You have strong relational skills and are passionate about engaging your customers
    • You have a ‘customer first’ mentality, and are a natural problem-solver who enjoys connecting with people and treats each individual with empathy and respect
    • You are obsessed with detail and meticulously check all work before delivering
    • You are excited about working in a startup, and are comfortable working in a fast-paced team

    Skills & Experience Required

    • You display excellent oral, written and interpersonal communication skills, and the capacity to multi-task
    • Proficiency in Microsoft suite is required, comfort using digital platforms including Salesforce and Zendesk is preferred
    • Must be able to type a minimum of 25 WPM.
    • Must demonstrate strong written skills, including flawless grammar and a friendly, on-brand writing style
    • Direct Customer Service experience preferred.

    go to method of application »

    Finance Leader

    Job Description

    Nova Pioneer is looking for superstar Finance Leader to drive a high performing finance department.

    The Finance Leader position is an exciting opportunity for an entrepreneurial and innovative individual to help build robust financial management and reporting systems and processes and provide strategic direction for the finance department of Nova Pioneer in Kenya.

    The position is initially based at the Nova Pioneer Network office in Nairobi but will require travel between schools from time to time.

    Some travel to our South African schools may be required. This is an opportunity to be a part of an innovative network of schools that is developing generations of innovators and leaders who will shape the African Century.

    Job Responsibilities

    • Design and develop improved robust financial management and reporting systems and processes that will lead the finance function to becoming a high performing and highly effective department
    • Drive financial planning and cashflow management for the organisation. Conduct monthly financial reporting and provide analysis to executive team and relevant budget owners
    • Manage a team of junior and mid-level finance people across schools in Kenya
    • Oversee the collections process and ensure all targets are reached through collection of fees
    • Oversee all audit and internal control operations
    • Oversee robust budget setting and management system and engage with managers around this process
    • Liaise and coordinate with the Finance Leader for South Africa to ensure best practice and transfer of knowledge, processes and systems across all Nova Pioneer geographies
    • Ensure adherence to financial laws and guidelines

    Qualifications

    • You have at least a Bachelor’s Degree in Accounting, Finance or relevant field; MSc/MA or CPA is a requirement
    • You have at least 5 years of experience managing a finance department significant responsibility
    • You have very strong finance capability and you have an interest in a long term pathway to CFO. This role could grow into a Finance Director role for Kenya or into a CFO role overseeing both South Africa and Kenya
    • You are relatively entrepreneurial and enjoy a challenge. You get excited about designing and building effective financial systems and processes. This is a demanding role where you’ll be required to create order from chaos.
    • You must be ready to put in the time it takes to build your vision
    • You have led teams and coached individuals to achieve results. People love working with you and for you
    • You have excellent communication skills. You are able to communicate effectively with your finance team, school leadership as well as shareholders and investors. You are able to provide a clear and persuasive pitch to anyone and have excellent written and verbal communication skills
    • You are results driven. You set clear, attainable and measurable targets for your team and are able to motivate them to achieve their personal and the departmental goals
    • You have a vision for your department which aligns with the organisation’s long term vision
    • You are a stickler for detail and ensure that you and your team are accurate and thorough in all that you do

    Method of Application

    Use the link(s) below to apply on company website.

     

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