• Job Opportunities at Mission for Essential Drugs and Supplies (MEDS) - 3 Positions

  • Posted on: 1 December, 2017 Deadline: 8 December, 2017
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    Mission for Essential Drugs and Supplies (MEDS) is a Christian not-for-profit organisation registered as a Trust of the ecumenical partnership of the Kenya Conference of Catholic Bishops (KCCB) and Christian Health Association of Kenya (CHAK).   MEDS  was started in 1986 with the core mandate of providing reliable, quality, affordable essential medicines, medical supplies, capacity building, quality control and other pharmaceutical services guided by Christian and professional values.

    Customer Care Officer


    Responsible for building and maintaining customer relations for customer satisfaction

    Job Responsibilities

    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Receive and respond to customer inquiries
    • Prepare special documents needed by clients for export clearance (NGOs, MOH) e.g. convert SYSPRO generated packing slip, delivery notes and invoices into special MS Excel format for customer satisfaction;
    • Receive and screen new clients to facilitate opening of new accounts while maintaining an up-to-date clients’ database
    • Coordinate timely and accurate booking and keying in of clients’ orders for customer satisfaction
    • Supervise, coach and train Customer Care Assistants;
    • Prepare accurate reports for decision making;


    • Diploma in Pharmacy and Business Related Degree
    • At least 3 years proven customer support experience in a busy/demanding environment;
    • Experience in working with CRM systems and ERPs;
    • Demonstrated ability to lead and manage staff;
    • Ability to multi-task, prioritize, and manage time effectively;
    • The successful candidate must also possess excellent interpersonal skills and communication skills

    go to method of application »

    CCTV Operator


    To ensure safety and security of the people and property within MEDS premises via surveillance of the CCTV Network

    Job Responsibilities

    • Monitor and operate the CCTV cameras and associated equipment in the CCTV Control Room;
    • Ensure proper maintenance of CCTV cameras and associated equipment;
    • Report any incidences that occur for decision making;
    • Maintain accurate records of data recordings and events for accountability;
    • Ensure proper storage of footage through cataloguing for reference;
    • Ensure daily CCTV footage back-ups.


    • Diploma in a Business-Related Field;
    • At least two years proven experience in operating CCTV equipment;
    • The successful candidate needs to demonstrate: Surveillance System knowledge, strong written and verbal communication skills, attention to detail, ability to work independently, maintain confidentiality and is observant.

    go to method of application »

    Dispatch Officer


    Responsible for making sure customer orders reach their destinations safely, securely and on time

    Job Responsibilities

    • Organize transportation of customer orders;
    • Manage information accrued from MEDS to delivery points for accountability;
    • Coordinate and track movement of customer orders through logistical pathways;
    • Maintain quality throughout the logistics process;
    • Supervise, coach and train Dispatch Assistants;
    • Resolve any arising problems or customer complaints;
    • Prepare accurate reports for decision making;
    • Verify transporters invoices for payment approval;
    • Update transporters performance records for decision making;


    • Bachelors Degree in Business Administration or Supply Chain;
    • At least 3 years proven experience in Logistics;
    • Demonstrated ability to lead and manage staff;
    • The successful candidate must also possess excellent interpersonal skills, communication skills, organization skills and understanding of transportation issues

    Method of Application

    Applicants should submit your letter of interest and Curriculum Vitae to:

    Managing Director

    Mission for Essential Drugs & Supplies (MEDS)

    P O Box 78040 Viwandani 00507

    Nairobi Or

    Email: sahibu@africaonline.co.ke by Friday 8th December 2017. Only candidates shortlisted for interview will be contacted

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