Job Openings at Vivo Activewear

Job description

This is an exciting opportunity to lead the Sales & Customer Experience efforts of one of Kenya’s fastest growing fashion brands. The successful candidate will be primarily responsible for developing strategies for improving our current sales capacities and identifying/delivering ways to strengthen them. He/ she will also be responsible for attracting and retaining customers by ensuring that the customer experience at the Vivo stores is exceptional. The incumbent is expected to provide actionable insights to the business to deliver vital improvement recommendations that are mutually beneficial to the customer and the business.

In order to achieve this, the role is critical in understanding customer needs and ensuring all elements of the offer deliver ahead of customer expectations. This requires working with Marketing and Operations stakeholders to assess levels of customer satisfaction and to create and measure standards. Underpinning this is the need to embed standards in the Vivo culture working with relevant teams to train, evaluate and reward customer focus and customer service across the business, ensuring an on-going process of improvement.

Skills & Knowledge Required

• Minimum of a Bachelor’s degree in Marketing, Business, or similar background
• 7 years of experience (of which at least 4 should have been in a management role) in sales, customer experience, or strategy – preferably in the retail sector
• Demonstrated leadership skills
• Strong communicator who can influence others, actively listens and speaks with confidence
• A team player who can work collaboratively whilst still achieving set objectives
• High personal, professional and ethical standards
• Self-starter, independent
• Ability to live with ambiguity
• Willing to ‘go the extra mile’
• Creative thinker and problem solver; looks for better ways of doing things
• Ability to apply creative thinking and imagination to campaign development, as well as an unrelenting focus on the target audience
• Strong English language skills, both written and spoken
• Previous experience of working with Retail Management / POS Systems / Loyalty Programmes
• Meticulous attention to detail and high levels of accuracy
• Excellent time-management skills and ability to multi-task, highly organised
• High level of numeracy and an analytical aptitude
• Strong computer skills, including spreadsheets (Excel), presentations (Powerpoint) and word processing (Word)

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Job description

This is an exciting opportunity to join one of Kenya's fastest growing fashion brands.

The ideal candidate will support the full scope of Human Resources responsibilities and partner with the organization on strategic initiatives. They will maintain and enhance the organization's human resources by planning, implementing, and evaluating human resources policies, programmes, and practices.

Responsibilities:

• Developing, implementing and reviewing Human Resources & Administration policies and strategies.
• Recruit and Onboard new hires
• Conduct performance management and provide feedback
• Manage Payroll and benefits for employees
• Develop a succession plan programme
• Manage the medical scheme in liaison with insurer
• Manage staff attendance & leave management
• Formulate staff development plan
• Handle grievances and conflicts at the workplace
• Advice management accordingly on matters relating to the labor laws/ new regulations

Qualifications / Required Skills and Personal Attributes

• Bachelor's degree or relevant experience
• 5+ years' experience in Human Resources
• Strong recruiting and demonstrated ability to improve talent acquisition strategies
• Demonstrated expertise training managers and employees
• Strong organizational, critical thinking and communications skills
• Attention to detail and good judgement
• Sounds knowledge of Labor Laws and employment, Act 2007
• Must be an active member of a relevant professional body with confirmed good standing record.
• Excellent communication and interpersonal skills
• Integrity
• Team player
• Leadership
• Sound knowledge of relevant company regulations and policies.