Job Vacancies at Automobile Association of Kenya - 5 Positions

Job Description

We are currently seeking for an experienced Training Manager to join our growing team. This position reports to the Head of Technical and Commercial Services, and is responsible for the effective implementation of training events and special projects throughout the Association. The role holder will oversee, design, develop, coordinate, and run the AA’S technical training programs.

Key Responsibilities

• Review, design and develop comprehensive programs for training for our customers.
• Select the ideal training methods or activities for a particular purpose and audience
• Market and promote training on defensive driving, fleet management, and transport management and so on to corporate clients in an compelling way that provides all necessary information.
• Conduct regular industry needs assessments, identifying gaps that need addressing
• Analyze and incorporate new training methods and techniques
• Develop and prepare educational/training aids and materials, as required
• Evaluate effectiveness of training courses and provide summary reports determining impact of training on the trainee’s skills and the organization’s corporate goals
• Providing input to strategic decisions that affect the functional area of responsibility.
• Ensuring development and adherence of annual training calendar and budget.
• Resolving escalated issues arising from operations and requiring coordination with other departments.
• Maintains quality service by establishing and enforcing organization standards.
• Managing, motivating, coaching, mentoring, monitoring, appraising and evaluating the training team with a view of developing a high performance team.

Requirements

• Bachelors degree in business, Education or other related field
• Trainer of trainer certificate will be an added advantage
• Automotive related qualification will be an added advantage
• Significant work experience as a trainer, coach, or training facilitator, preferably in a large corporate environment.
• Strong computer skills, including Microsoft Office proficiency; familiarity with web delivery tools
• Outstanding communication skills, both written and verbal
• Exceptional organizational skills, including the ability to handle multiple assignments and prioritize work
• Time management skills.

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Location: Any of our branches located all over our country

Qualifications:

KCSE, Diploma and Degree will be an added advantage

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Reporting to the Head of Business Development, the position will be responsible for coordinating all the branch matters including Personnel, Assets custody, Marketing, Public relations, evaluating departmental activities and general administration.

Key Responsibilities

• In charge of all branch operations and administration.
• Promoting, growing sales, retaining clients for the entire Association’s product portfolio that includes Membership, Road Services, Driving School, Valuation, Training, Touring & Licensing and AA Insurance Brokerage.
• Ensuring performance goals and targets are met and implement and execute all sales and marketing strategies at branch level.
• Implementing all brand awareness campaigns, promotional activities/events and representing the Association in key partner events, business & GOK forums and activities.
• Preparing weekly and monthly Sales & pre-plan reports.
• Managing employees at branch level and safeguard the Association’s Assets e.g. Vehicles, furniture and ensuring all branch collections are receipted/banked intact.
• Marketing all AA products and services while maintaining quality service by enforcing quality and handling customer service problems.
• Maintaining and upholding the entire branch Systems and Controls as per the Association policies, rules, procedures and norms, recommending their improvements on a timely basis.
• Managing all clients and other third party stakeholders as per the Association procedures, norms, policies and rules.
• Recommending system improvements as well as contribute to team effort by accomplishing related results as required.
• Public Relations – link between the AA and the public e.g. Police, Examiners, Suppliers, County Government.
• Maintaining high discipline levels with clear understanding of the Association’s Mission Statement and Vision in order to achieve set objectives.
• Managing annual staff appraisals and leave schedule in liaison with the HR Department.
• Inducting of new staff members within the branch.
• Gathering relevant information, clients’ feedback, market intelligence and relaying the same to Department Heads for improvement of the various services offered.
• Handling staff welfare matters through regular meetings to keep up to date with issues that might adversely affect motivation levels or teamwork.
• Counter checking that valuation reports issued in the branch are paid for or LPO’s are provided before counter signing them and accord the necessary assistance to the Valuers especially travel facilitation and communication to clients.
• Approving of weekly/monthly returns for Driving School, Valuation, Touring & Licensing and Membership departments while verifying their accuracy before countersigning.
• Assisting in debt collection and procurement of LPOs for all accounts falling within your region.
• Adhering to the set standards of business and the Human Resource Policy Manual.

Requirements:

For appointment to this position one must have:

• Degree in a Business Management Course or its equivalent
• Minimum 2 Year experience in a management position.
• Ability to work with minimum supervision.
• Excellent negotiation skills
• Good presentation and communication skills.
• Strong interpersonal and relationship management skills.
• Leadership qualities.
• Marketing background/experience will be an added advantage.

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Road rescue services is the shop window of AA of Kenya. The role holder will be in-charge of emergency Road side assistance, vehicle towing and vehicle Recovery operations.

Reporting to the Head of Technical and Commercial Services, the successful candidate will be responsible for formulating and implementing strategic business initiatives of this important function that supports the AA’s membership value proposition.

Key Responsibilities

• In charge of the general administration of the department.
• Supervising, mentoring, coaching and developing the rescue team.
• Managing and supervising recovery, towing and road side assistance operations to the satisfaction of our customers
• Ensuring optimal utilization of the Association resources.
• Ensuring high level of customer service and gauging the same through the feedback survey questionnaires.
• Carrying out monthly analysis of vehicles and drivers to ensure effective utilization and conformity to safety requirements.
• Preparing performance reports for decision making.
• Ensuring timely invoicing of the services offered.
• Ensuring actualization of departmental strategic objectives
• Maintaining and improving established quality management system.
• Facilitating appointment and re-evaluation of towing subcontractors
• Advising on matters relating to road, distance and weather conditions to members who wish to travel by road within the East African region.

Qualifications

For appointment to this position one must have:

• A business related, Automotive/Mechanical Engineering or an equivalent degree.
• Experience in Automotive related industry will be an added advantage.
• Minimum 2 years experience in logistics or fleet management.
• Strong leadership qualities.
• Excellent negotiation skills.
• Good presentation and communication skills.
• Strong interpersonal and relationship management skills.

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Reporting to the Director General, the role is responsible for driving the Association’s business development agenda, development of the annual sales revenue budgets, research, and customer service.

This includes marketing, sales, product development and customer service. We are looking for a highly motivated and forward-thinking person to lead our sales team and branch managers. He should be a critical thinker with a proven record of success in expanding company objectives and exceeding business goals.

Key Responsibilities

• Develop a short and long term value based business strategy:
  • Management of all strategic and operational Marketing and Customer Relationship activities.
  • Drive the implementation of the strategy to ensure that it aligns the functional areas under direct control to the overall strategy of the Association, ensuring all targets are achieved.
  • Maximize profitability across the current and future products, and channel portfolios.
  • Ensure implementation and execution of all sales and marketing strategies in the region.
• Customer Service delivery
  • Profiling the market and identifying potential clients, negotiating and holding business meetings and recruiting new clients while maintaining AA services in the country.
  • Developing, maintaining, and sustaining rapport and business relations with key accounts by making periodic visits, exploring specific needs anticipating new opportunities.
  • Developing and implementing customer retention strategies for the Association.
• Market activation
  • Planning and Implementing all regional brand awareness campaigns, promotional activities/events and represent the Association in key partner events, business and GoK forums and activities.
  • Undertaking market research through monitoring competitors activities, market trends and products, collecting information on consumer feedback regarding products and services.
  • Managing the direct sale proposition
• Financial and Process improvement
  • Driving increased revenue and surplus to achieve the Association`s ambitious growth.
  • Providing market feedback to the Association regarding competitive offerings, prospect needs and generate product development ideas.
  • Ensuring company credit policy and Quality Management Systems (QMS) are implemented.
  • Preparing weekly, monthly and quarterly sales & marketing reports to the Director General for decision making.
  • Negotiating sales contracts with customers and ensuring their profitability.
• Performance Management
  • Providing leadership to the Branch Managers, Customer service and the sales team.
  • Directing, monitoring and ensuring departmental performance goals and targets are met.
  • Managing, motivating, coaching, mentoring, monitoring, appraising and evaluating the sales team with a view to develop a high performance team.
  • Ensuring talented staff are recruited, developed and managed for optimal performance.
  • Identifying training needs and implement development plans.
  • Manage performance and discipline of the team.

Requirements

For appointment to this position one must have:

• Degree in a Business Management or its equivalent.
• At least 4 years experience in senior Business Development positions or equivalent.
• Excellent negotiation skills.
• Good presentation and communication skills.
• Proven track record of generating new business and achieving revenue growth.
• Natural leader and motivator of sales and business development teams.
• Ambitious and target focused with a drive to succeed
• Must demonstrate proficiency in Microsoft Office
• Must have exceptional verbal and written communication skills.