Job Openings at Zeepo

Job Purpose: Provide technical support, troubleshooting and assistance to consumers of the Kava App and related systems with technical, hardware, and software system problems such us but not limited to connection problems, inabilities to access data, slow performance, and inefficient programs.

Responsibilities

• Diagnosing and troubleshooting technical issues, including account setup and network configuration
• Asking customers targeted questions to quickly understand the root of the problem
• Tracking Kava App system issues through to resolution, within agreed time limits
• Researching and identifying solutions to software and/or hardware issues
• Support in the development of programs to train the customers on how to properly use Kava products
• Evaluation of the systems’ problems to recommend enhancements
• Talking to clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalating unresolved issues to appropriate internal teams (e.g. software developers)
• Providing prompt and accurate feedback to customers
• Referring to internal databases or external resources to provide accurate tech solutions
• Ensuring all issues are properly logged
• Prioritizing and managing several open issues at one time
• Following up with clients to ensure their technical systems are fully functional after troubleshooting
• Preparing accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients

Requirements

• Proven work experience as a Technical Support Engineer, IT Help Desk Technician or similar role
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with backend applications and help desk software (eg. Zendesk)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Higher Diploma or Bachelors Degree in Information Technology, Computer Science or relevant field

go to method of application »

The sales executive will be responsible for expanding our business by actively seeking and acquiring new clients through designing and implementing effective marketing strategies. You will identify customer needs and demands and provide solutions accordingly.

The goal is to formulate strong relationships to ensure growth and preserve and augment Kava’s prestige.

Duties and Responsibilities

• Procuring new business for Kava based on set targets.
• Identifying and establishing new business by setting up meetings, preparing and delivering presentations to potential clients.
• Building market position by locating, developing, defining, negotiating and closing business relationships with clients.
• Negotiating the terms of an agreement with a view to closing sales and providing customers with quotations or proposals.
• Provide on-going support to clients to create favorable relationships with them and expedite the resolution of their problems and complaints as required.
• Recommending new opportunities and service improvements to clients.
• Ensuring credibility with clients by maintaining detailed knowledge of current market conditions and competitors’ products.
• Share a weekly report on the achievements, products uptake, as well as any challenges encountered.
• Achieve set sales targets, reviewing sales performance and submitting detailed reports on the same.
• Provide regular reports and feedback from the clients in a correct, complete and timely manner.
• Collect, monitor and analyze relevant data from the market and identify competitive advantages of the organization brands vis-a-vis competition.
• Provide accurate documentation and feedback on field activities as per Kava’s standards.

Requirements

• Good interpersonal skills, team player and ability to work under pressure.
• Attention to detail, ability to multitask and ability to meet deadlines and adapt to change.
• Strong communication skills both written and verbal and strong ability to negotiate, persuade and influence others.
• Previous experience with Information Technology products and services is desirable.
• Highly adaptable to changes in business direction, services, and needs from a prospect, client and All Covered perspective.

Qualifications

• B.com/BA Diploma or Degree with specialization in sales and marketing.
• At least one (1) year proven track record in sales and marketing.
• Must have previous experience in a financial institution i.e. bank, Sacco, microfinance.
• Must have strong computer skills (Tech Savvy).
• Excellent soft skills and people skills.