• Job Openings at Kenya Airways - 2 Positions

  • Posted on: 12 April, 2018 Deadline: 25 April, 2018
  • View Jobs in Aviation / Airline View All Jobs at Kenya Airways
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  • Kenya Airways, a member of the Sky Team Alliance, is a leading African airline flying to 54 destinations worldwide, 44 of which are in Africa and carries over four million passengers annually. The airline was recently voted the Leading Airline in Africa by passengers in the World Travel Awards. It has also been voted the Leading Airline in Africa – Business Class four years in a row.

    Manager Lounges

     

    About the Role

    The Manager Lounges ensures and maintains a healthy, safe, secure and cost-effective operation for Kenya Airways and customer airlines operations, in compliance with the relevant industry regulatory and legislative requirements, company procedures, and regulatory authorities; ensures Kenya Airways lounges in the network are run optimally while improving and maintaining quality standards; is responsible for premium services that will ensure improved customer satisfaction to Kenya Airways and the alliance’s loyal customers and maintains and improves knowledge of Kenya Airways and alliance’s products and new developments in the market.

    Key Responsibilities

    • Promote a positive Safety Culture, a healthy and secure working environment in the Lounges in compliance with relevant legislative/industry requirements.
    • Drive and promote premium guest journey definitions.
    • Coordinate and plan with other stake holders for superior handling of special customers, VIP, CIP and charter flights.
    • Perform risk assessment and ensure a risk management process is applied in the lounges.
    • Constantly review and adopt reasonable measures to improve safety and minimize risk and hazards.
    • Develop and be accountable for the Lounges Service Charter and Processes
    • In liaison with the Marketing department, develop the Kenya Airways brand.
    • Ensure cost effective delivery of quality services in the lounges within agreed scope and standards
    • Enhance revenue generation from customer airlines.
    • Drive the provision of high quality customer service delivery in day to day operations as per the agreed Service Level Agreements and Company Policies in liaison with all other airport stake holders.
    • To liaise with other stakeholders in identifying service lapses and take corrective action.
    • To combine quarterly cost reports on lounge usage for planning, budgetary and control purposes.
    • Notes any cases of customer dissatisfaction and addresses or reports to the appropriate parties for action,
    • Maintain high customer satisfaction through 3rd party service tracking audits.
    • Develop, counsel and motivate staff while ensuring discipline and grooming standards among Passenger Services Staff are adhered to and maintained as per the Corporate Uniform Guide.
    • Support hub planners and implementers to enhance efficient rationalization, provision of resources and staff rotation.
    • Champion KQ WAY principals and best practices

    Qualifications

    Job Requirements

    •  University Degree or Diploma in hospitality
    • Minimum of 5 years’ experience in all round airport handling with at least 2 years in a supervisory role.
    • Computer literate
    • Excellent negotiation skills
    • Excellent communication and interpersonal skills
    • Strong analytical skills
    • Excellent knowledge of KQ product Competencies
    • Leadership
    • High integrity and influencing skills
    • Results oriented
    • Service focused
    • Cross culture sensitivity
    • Creative and innovative
    • Analytical/Objective

    Station Manager Ground Services Kinshasa

     

    Job Description

    About the Role

    The Station Manager is the overall accountable manager for planning, directing and controlling all ground handling aspects of Kenya Airways at the station. The Station Manager also ensures that standards of punctuality and customer service are delivered in accordance with the company policies and procedures and in compliance with the regulatory authorities

    Key Responsibilities

    As the accountable manager, ensure that the standards of Safety and security are communicated and adhered to by all station staff, Ground handling agents and all other service providers. Drive “On Time Performance” culture within the airport team and constantly engage all stakeholders to maintain the highest performance.

    • Ensure that customer service is delivered to a high standard that meets every customer’s needs and expectation.
    • Manage station costs in line with the budget and implement all cost saving initiatives as determined and communicated.
    • Support and develop a high-performance team capable of achieving results by meeting the set benchmarks with minimum supervision.
    • Liaise with relevant authorities and ensure conformity with all regulatory requirements, organization standards and local procedures.
    • Represent Kenya Airways at AOC meetings to address various airport issues.
    • Promote company image to enhance public relations, visibility in the market and customer loyalty Interpret and monitor safety standards, regulations and security awareness
    • As the accountable manager, ensure corrective action is taken based on audit findings and/or risk assessment analysis
    • Ensure and maintain a healthy, safe and secure working environment in compliance with company procedures and regulatory authorities
    • Prepare monthly reports on Ground Handling activity.
    • Manage and be responsible for the implementation of the Local Emergency Accident Procedures plan.

    Qualifications Knowledge, Skills, Experience

    • University graduate Work experience in all round airport handling with at least 5yrs in a supervisory role
    • Computer literate
    • Excellent negotiation skills
    • Strong planning & analytical skills
    • Excellent communication and interpersonal skills
    • Foreign language is an added advantage

    Competencies

    • Customer focused & result oriented
    • Team player High level of professionalism
    • High integrity
    • Ability to lead, guide and make decisions Self-driven,
    • Confident, decisive & proactive
    • Revenue & cost sensitive
    • Ability to work under pressure in a dynamic environment

    Method of Application

    Use the link(s) / email(s) below to apply on company website.

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