Job Opportunities at Commercial Bank of Africa - 2 Positions

DEPARTMENT: PERSONAL BANKING

REPORTS TO: HEAD OF PERSONAL BANKING UNIT

JOB PURPOSE STATEMENT

To provide leadership that will enhance the Private Banking Product Concept and Strategy and deliver profitable business growth targets for Personal Banking Sector within this market segment. This includes defining market segment, developing strategic business plans to acquire new customers, grow the Private banking book, implement new products and services, recommend relevant financial solutions, establish sales targets and to ensure the Bank sustains competitive advantage in this customer segment.

KEY RESPONSIBILITIES

• Balance sheet and Profitability growth and loan portfolio management. Implement strategic business plans to acquire, retain and grow the Private Banking customer segment. Identify opportunities to cross sell the full range of the banks extensive range of products and services – 55%
• Customer experience, satisfaction and motivation indicators – 20%
• Increase use of technology - E-channel and products/services utilization – 10%
• Provide leadership, develop and motivate private banking team to increase performance and productivity -15%

COMPETENCE REQUIREMENTS

• Leadership to nurture and sustain employee satisfaction; and to manage change.
• Organization development to effectively structure the department for optimal performance.
• Management of costs associated with sales strategy and relationship growth
• Interpersonal skills to create and maintain relevant business networks; and to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Knowledge of Personal Banking products and competitors’ sales approach.
• Planning and organizing skills to maintain service deadlines and plan processes to maintain deliverables.
• Knowledge and experience in modern sales & marketing practices in financial services industry to provide visionary guidance on strategic changes to drive corporate banking performance.
• Performance Management to optimize own and team's productivity
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
• Excellent oral, written and interpersonal communication, presentation, leadership and influencing skills.
• Selling and negotiation skills for effective marketing and closing on financial, insurance and investment products.
• Sound understanding of banking operations and systems.
• Strong internal and external customer focus.
• Personal motivation and drive with the ability to work independently and in a collaborative environment

QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

• University Degree – Upper 2nd or equivalent
• 10 years banking experience 5 of which must be in a senior role in business development and relationship management.
• Proficiency in use of MS Office packages.
• Certification in Insurance (COP) will be an added advantage

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DEPARTMENT: NEW BUSINESS VENTURES

REPORTS TO: HEAD OF PRODUCT MANAGEMENT

JOB PURPOSE STATEMENT

The Product Management role is a market facing function that is responsible for designing, developing, promoting and maintaining financial solutions and delivery channels that meet the needs of target customers/markets, at profit. The role is central to innovation at NBV and is thus the steward to the division’s innovation management process. The role holder will be responsible for NBV’s product management in all countries that CBA has operations in.

KEY RESPONSIBILITIES

• Principally lead the digital financial services product management discipline including, building a strong team of product management professionals and driving continuous improvement in product management capabilities, tools, and processes. (40%)
• Offer organizational design thinking to best structure the team and equip them for success in their goals and Define and analyze metrics that inform the success of products within the digital financial services product platform. (20%)
• Establish shared vision across the Bank by building consensus on priorities leading to product execution and continuously maintain a clear connection between the larger organizational goals and the individual product goals. (20%)
• Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm. (10%)
• Create and own the business case for Digital Bank initiatives and drive for approval with financial leadership and other technical and non-technical stakeholders. (10%)
• COMPETENCE REQUIREMENTS
• Lead, recruit, and retain a high performing team, fostering collaboration, growth, and professional development.
• Create and own the business case for Digital Bank initiatives and drive for approval with financial leadership and other technical and non-technical stakeholders.
• Inspirational leader, someone who stretches thinking and has a positive ‘can-do’ attitude.
• Must be extremely adept with communication, facilitation, cooperation, negotiation and collaboration to achieve results through others.
• Ability to build and nurture partnerships with internal and external stakeholders.
• Highly analytical thinker with experience in both quantitative and qualitative CX testing methods.
• Skilled at developing business cases and quantifying the cost/benefit of user experience enhancement projects in a Digital environment.
• Strong strategic and critical thinking skills. Must be an expert problem solver committed to driving results and multiple concurrent projects to success.
• Experience distilling business/consumer requirements/needs impacting concept development and CX to business and technical partners and representing the voice of the consumer throughout the product development process.
• Innovative and forward-thinking.
• Demonstrates a high level of competence and passion for Digital technology and a comprehensive understanding of usability.

QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

• University Degree – Upper second or equivalent.
• 7 – 10 year’s proven experience developing and managing a product roadmap for Digital channel initiatives.
• Proficiency in office automation and banking technologies.
• Project Management experience is an added advantage.
• Knowledge and experience in implementation of electronic platforms and solutions.
• Documented track record of navigating organizational white spaces and leveraging internal assets to create or co-create innovative, customer-focused retail solutions from concept to launch.