Customer Care at Tech Garage

Job Description: 

General Purpose: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Responsibilities

• deal directly with customers either face to face by telephone, or electronically
• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle product and service inquiries
• provide pricing and delivery information
• perform customer verifications
• set up new customer accounts in our system
• process orders and requests
• direct requests and unresolved issues to the designated resource
• manage customers’ accounts
• keep records of customer interactions and transactions
• record details of inquiries, comments and complaints
• record details of actions taken
• maintain customer databases
• coordinate maintain prompt communication with internal departments
• follow up on customer interactions
• provide feedback on the efficiency of the customer service process

Skills and Qualification

• minimum of a diploma in business related courses
• quick learner and social media savvy
• taking initiative to understand a variety of products
• High energy levels
• Highly motivated for Customer Service
• Excellent interpersonal and communication skills
• Exceptional planning and organizing skills
• Knowledge of products and services
• any relevant experience will be an added advantage

Key Competencies

• interpersonal skills
• confident communication skills – verbal and written
• acute listening skills
• problem analysis and problem-solving
• attention to detail and accuracy
• data collection and ordering
• customer service orientation
• pro –active and prompt to act