Job Vacancies at Linkark Consultants

Job Details:

Industry: Hospitality 

Our client, a market leader in Hospitality is urgently seeking to hire dynamic and result oriented Assistant Operations Manager – Casual Dining Restaurants. He/she must be a strong and hands on manager who has a background in managing Casual Dining Restaurant and an expert in the said area with a successful track record. He/she MUST be very conversant with casual dining menus and recipes. He/she will be responsible for the appearance, service standards and on-the-job day-to-day training of the subordinate F&B positions within the Restaurant to develop their professional skills and prepare them for future advancement, promotions and other matters by performing the following duties; 
 
Duties and Responsibilities:  

• Oversee the assignment of duties, responsibilities and workstations to direct reports making sure that the highest quality of food and service are offered to guests all the time according the restaurant's standards
• He/she will be in charge of the Casual Dining Restaurants and will be tasked with ensuring that daily turnovers, budgeted gross profits and net profits are attained through consistent upholding of set operations standards whilst enhancing fulfilment of total customer satisfaction
• Ensure the highest levels of customer service, product quality, hygiene and cleanliness, and maintenance
• Lead, consult with and influence Restaurant management and staff to develop, update and execute operational plans and strategies
• Give complementary training and development processes to continuously grow and improve restaurant management
• Ensure key processes and plans are in place through regular restaurant visits (minimum weekly), monthly evaluations and data analysis
• To ensure that monthly sales, gross profit and expense budgets are met, and review financial performance weekly and for the stipulated accounting periods
• Make sure that all the Casual Dining Restaurant staff are trained and familiar with restaurant regulations and sanitation in all work stations is up to the required standards 

Key Competencies & Qualifications 

• Bachelor’s Degree in Business Administration; Hospitality Management, Culinary Schooling or any other related field from a recognized institution
• 10 years proven work experience as a Casual Dining Operations/Restaurant Manager
• Extensive Food and Beverage (F&B) knowledge
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills
• Results-oriented, detail-oriented, organized, able to multi-task, meet tight deadlines, and willing to work beyond normal scheduled work hours as necessary
• Reliable, driven, self-starter with strong analytical and problem-solving skills
• Possess multitasking ability for getting several tasks done within a short period 

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Industry: Hospitality    

Our client, a market leader in Hospitality is urgently looking to hire passionate and result oriented Hostess. The Hostess will be required to present a positive first impression of the establishment’s friendliness, excellent service and high standards. The Hostess will also be responsible for greeting Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid them farewell as they leave by giving a “Guests First” attitude, engaging in friendly conversation and other matters by performing the following duties; 
 
Duties and Responsibilities:  

• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
• Use visual cues to seat Guests in either the bar or dining area depending on their preference
• Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
• Tend to special Guest needs and requests
• Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door)
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
• Help dining room staff by setting and clearing tables; replenishing water; serving beverages
• Contribute to team effort by accomplishing related results as needed to provide total guest satisfaction 

Key Competencies & Qualifications 

• Diploma in Hospitality Management, Culinary Schooling or any other related field from a recognized institution
• Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
• Customer service training and experience will be an added advantage ï‚· Results-oriented, detail-oriented, organized, able to multi-task, and willing to work beyond normal scheduled work hours as necessary
• Passion for providing extraordinary service
• Ability to thrive in a fast-paced environment
• Great attitude
• Friendly smile
• Passion for people and service
• Strong communication skills
• Strong organization skills