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Africa Management Solutions Limited (AMSOL) is the fastest growing Human Resources and Management consulting firm that offers an array of hr solutions tailored to accurately address all the human resource and management needs of any organization.
Job description
Reporting to: Sales and Marketing Manager
Objective of the position: To enable sales conversion for the motorcycles to achieve company revenue and growth targets
Position outline
The senior Sales Executive builds business by identifying and selling to prospects; maintaining relationships with customers. The Senior Sales Executive should be a dynamic entrepreneur with a proven track record of sales, developing new customer accounts, and maintaining existing accounts for the company. S/He should be a competent professional able to lead a team to develop and manage a pipeline of opportunities and proactively work to close deals.
Main activities:
- Supporting the corporate & SME sales team by arranging sales meetings at required management levels and by joining them on sales visits; lead by example
- Manage team performance against KPIs and create ownership within the team
- Build, grow and maintain a confident “go getter” corporate and SME sales team and actively develop a winner mentality
- Increase staff performance by providing guidance and solutions to improve work efficiency
- Co-define a clear sales policy and execution strategy
- Timely weekly, monthly, reports on KPIs & financial performance (P&L) to the Sales and Marketing Manager
- Submit accurate data driven reports of competition as well as customer profiles
- Generate leads and close sales through establishing networks and regional events
- Set and enforce company standards for sales operations and quality of service
- Conducting research to identify potential business opportunities/target market for products and services.
- Build and maintain positive work relationships with clients in order to create a rapport that facilitates patronage and generates revenue.
- Develop and implement strategies effective for the extensive sales and distribution of company products.
Personal Competences (Soft Skills)
- Commercial focus
- Entrepreneurship
- Leadership
- Ambition
- Negotiation skills
- Communication Skills
Responsibility
Is responsible to:
- Ensure sales targets are met
- Ensure optimal pricing tactics within strategy as set by the organization
- Ensure the required team size and composition to meet sales targets
- Ensure staff experience levels, skills and competences to meet the required sales volume, sales revenue and sales margin targets at all times
- Ensure relevant search for business opportunities and market segment identifications
- Ensure customer relationship development to maintain customer retention
- Ensure accurate information is available during the entire tendering process
- Ensure successful demo bikes process with complete customer feedback
- Ensure accurate data input to the customer database
- Ensure complaints from customers are dealt with in a timely and professional manner to maintain the company’s reputation
- Ensure accurate forecasts in alignment with Sales Analyst
- Ensure timely and correct performance reporting based on KPIs
- Ensure proper representation of Kibo corporate identity in all media
The duties of the Retail Supervisor shall include but not limited to:
- Manage staff by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members
- Works with the Sales and Marketing Manager and team to develop and execute programs to drive pipeline & close deals
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
- Build and maintain rapport (harmonious relationships) with clients that facilitate patronage and generate revenue
- Improve staff performance by providing guidance and solutions to improve sales efficiency
- Oversee the interviewing, hiring, and training of new sales employees to ensure qualified personnel are recruited
- Set and enforce company standards for sales operations and service levels
- Develop and implement strategies effective for the extensive sales and distribution of company products
- Monitor the sales industry to identify changes in market trends and adjust accordingly
- Establish sales objectives and oversee the designation of sales quota to sales teams
- Communicate with clients to identify their product requirements and facilitate supply
- Employ knowledge of products and services in providing appropriate response to client enquiries and also in assisting with the resolution of customer issues or complaints
- Review financial records to ensure balanced accounts are maintained
- Apply understanding of market trends/business practices in taking decisions necessary for enhancing the sales process
- Collect, analyse, and interpret sales records to obtain information useful in preparing reports
- Organize periodic meetings with sales units to review activities and re-strategize in order to optimize productivity
- Ensure compliance with customer service standards and proper customer relationship management
- Participate in educational workshops and conferences to expand personal network and improve on existing job knowledge.
Communication
Communication takes place at/with:
- Sales and Marketing Manager to report sales progress and performance indicators
- Sales Director on request.
- Team members in relation to daily management of his/her department activities
- Other divisions in relation to the department RACI matrix
Leadership: Leads 5-6 employees within Sales department.
Education: Minimum Bachelor’s degree in Sales/Business or related fields. Master’s Degree is highly desired.
- Knowledge, specifically needed for the position
- Education and Training: Bachelor’s degree in Sales, Business or in any other related business discipline.
- At least 5 years of experience usually as a sales team leader.
- I.T skills-adept at utilizing CRM systems to provide reports to company management.
Competences (skills, manner and behaviour) + level
- Commercial focus
- Customer and service orientation
- Leadership
- Result orientation
- Corrective ability
- Excellent communication skills
Experience needed:
- 5+ years of experience in sales, preferably in a hard sales environment.
- Requires a minimum of 2 years of experience leading a sales team as a team leader with at least 2 to 3 members
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Job description
Reporting to: Sales and Marketing Manager
Objective of the position: To ensure a retail organization that represents the company in all regions of the country by having a physical presence that provides a commercially focused and customer friendly interface with our clients with the specific purpose of meeting sales targets for the motorcycles, accessories and rider gear, as well as a welcoming place for any motorcycle enthusiast.
Position outline
The Retail Supervisor should be a competent professional able to manage staff within multiple locations. S/He should have great commercial acumen, go getter, an excellent planner with multitasking abilities, a talented team builder and an alert manager maintaining the highest level of results achievable. S/He should be well versed in managing multiple retail environments and to maintain standard operating procedures in the Centres and Dealerships.
Main activities:
- Co-define a clear sales policy and execution strategy
- Timely weekly, monthly, reports on KPIs to the Sales and Marketing Manager
- Submit accurate data driven reports of competition as well as customer profiles
- P&L statement from each of the Centres and Dealerships
- Generate leads and close sales through establishing networks and regional events
- Supervise dealer development and manage relationships with existing dealerships across the network
Personal Competences (Soft Skills)
- Commercial focus
- Customer and service orientation
- Leadership
- Result orientation
- Corrective ability
- Excellent communication skills
Responsibility
Is responsible to:
- Ensure the retail and dealership network meets the brand guidelines
- Ensure the required growth of the retail and dealership network to meet sales targets
- Ensure available product line in retail meets customer demand
- Ensure the relevant team size and composition to meet sales targets
- Ensure staff performance monitoring to safeguard maximum team performance
- Ensure the right stock levels and purchases and ensure they stay within budget
- Ensure complaints from customers are dealt with in a timely and professional manner to maintain the company’s reputation
- Keep abreast of market trends to determine the need for improvements in the store
- Ensure accurate forecasts
- Ensure timely and correct performance reporting
- Ensure the store fulfils all legal and safety guidelines
- Ensure the stores meet the minimum health and safety requirements
- Ensure proper representation of the Corporate identity in all media
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- The duties of the Retail Supervisor shall include but not limited to:
- Generate sales of the motorcycles, accessories and rider gear in the assigned regions by managing and supporting the retail team
- Support sales representatives by organising and joining them on key sales meetings
- Organize tender applications within the regions
- Analyse and report on the Centres sales, revenue and other KPIs, and make appropriate forecasts and projection
- Organize all retail operations and allocate responsibilities to personnel
- Coordinate activities of the sales representatives and sales clerks
- Supervising and mentoring staff towards maximum performance, actively managing team composition and making necessary replacements within the retail team
- Monitor spare parts and other supplies at the warehouse and make orders when stocks reach minimum quantity reorder levels
- Generate weekly and monthly reports to the Marketing & Sales Manager
- Follow up suppliers and ensure proper documentation and record keeping process is adhered to for approval and record keeping
- Deal with customer complaints and ensure all issues raised are sorted to ensure maximum customer satisfaction
- Collect potential customer’s data during marketing events to support the sales team in prospecting
- Collect data from competitors on products and prices, analysis on a weekly basis and report to the Sales & Marketing Manager as well as to the Sales Director (monthly).
- Work with the marketing department to create marketing strategies for the regions
- Plan in store promotions, displays and marketing campaigns and execute accordingly
- Support the retail team in developing sales pitches as well as standard mode of communication with customers
- Manage the information and corporate outlook including branding , retail environment and staff uniforms where necessary
- Support the Sales and Marketing Manager to prepare and control the retail budget aiming for minimum expenditure and efficiency
Communication- Communication takes place at/with:
- Sales and Marketing Manager to report marketing progress and performance indicators
Sales Director on request.
Team members in relation to daily management of his/her department activities
Other divisions in relation to the department RACI matrix
Leadership: Leads 10-12 employees within Retail department.
Education: Minimum Bachelor’s degree in Sales/Business related course.
Knowledge, specifically needed for the position
- Proven experience in retail management
- Knowledge of retail management best practices
- Outstanding communication and interpersonal abilities
- Excellent organizing and leadership skills
- Commercial awareness
- Analytical mind and familiarity with data analysis principles
Competences (skills, manner and behaviour) + level
- Commercial focus
- Customer and service orientation
- Leadership
- Result orientation
- Corrective ability
- Excellent communication skills
- Experience needed: At least 3 years’ experience in retail management and Knowledge of retail management best practice
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