Retail Sales Supervisor - Automotive at Africa Management Solutions Limited (AMSOL)

Job description

Reporting to: Sales and Marketing Manager

Objective of the position: To ensure a retail organization that represents the company in all regions of the country by having a physical presence that provides a commercially focused and customer friendly interface with our clients with the specific purpose of meeting sales targets for the motorcycles, accessories and rider gear, as well as a welcoming place for any motorcycle enthusiast.

Position outline

The Retail Supervisor should be a competent professional able to manage staff within multiple locations. S/He should have great commercial acumen, go getter, an excellent planner with multitasking abilities, a talented team builder and an alert manager maintaining the highest level of results achievable. S/He should be well versed in managing multiple retail environments and to maintain standard operating procedures in the Centres and Dealerships.

Main activities:

• Co-define a clear sales policy and execution strategy
• Timely weekly, monthly, reports on KPIs to the Sales and Marketing Manager
• Submit accurate data driven reports of competition as well as customer profiles
• P&L statement from each of the Centres and Dealerships
• Generate leads and close sales through establishing networks and regional events
• Supervise dealer development and manage relationships with existing dealerships across the network

Personal Competences (Soft Skills)

• Commercial focus
• Customer and service orientation
• Leadership
• Result orientation
• Corrective ability
• Excellent communication skills

Responsibility

Is responsible to:

• Ensure the retail and dealership network meets the brand guidelines
• Ensure the required growth of the retail and dealership network to meet sales targets
• Ensure available product line in retail meets customer demand
• Ensure the relevant team size and composition to meet sales targets
• Ensure staff performance monitoring to safeguard maximum team performance
• Ensure the right stock levels and purchases and ensure they stay within budget
• Ensure complaints from customers are dealt with in a timely and professional manner to maintain the company’s reputation
• Keep abreast of market trends to determine the need for improvements in the store
• Ensure accurate forecasts
• Ensure timely and correct performance reporting
• Ensure the store fulfils all legal and safety guidelines
• Ensure the stores meet the minimum health and safety requirements
• Ensure proper representation of the Corporate identity in all media
•  
• The duties of the Retail Supervisor shall include but not limited to:
• Generate sales of the motorcycles, accessories and rider gear in the assigned regions by managing and supporting the retail team
• Support sales representatives by organising and joining them on key sales meetings
• Organize tender applications within the regions
• Analyse and report on the Centres sales, revenue and other KPIs, and make appropriate forecasts and projection
• Organize all retail operations and allocate responsibilities to personnel
• Coordinate activities of the sales representatives and sales clerks
• Supervising and mentoring staff towards maximum performance, actively managing team composition and making necessary replacements within the retail team
• Monitor spare parts and other supplies at the warehouse and make orders when stocks reach minimum quantity reorder levels
• Generate weekly and monthly reports to the Marketing & Sales Manager
• Follow up suppliers and ensure proper documentation and record keeping process is adhered to for approval and record keeping
• Deal with customer complaints and ensure all issues raised are sorted to ensure maximum customer satisfaction
• Collect potential customer’s data during marketing events to support the sales team in prospecting
• Collect data from competitors on products and prices, analysis on a weekly basis and report to the Sales & Marketing Manager as well as to the Sales Director (monthly).
• Work with the marketing department to create marketing strategies for the regions
• Plan in store promotions, displays and marketing campaigns and execute accordingly
• Support the retail team in developing sales pitches as well as standard mode of communication with customers
• Manage the information and corporate outlook including branding , retail environment and staff uniforms where necessary
• Support the Sales and Marketing Manager to prepare and control the retail budget aiming for minimum expenditure and efficiency
• 
  Communication
• Communication takes place at/with:
• Sales and Marketing Manager to report marketing progress and performance indicators
  Sales Director on request.
  Team members in relation to daily management of his/her department activities
  Other divisions in relation to the department RACI matrix

Leadership: Leads 10-12 employees within Retail department.

Education: Minimum Bachelor’s degree in Sales/Business related course.

Knowledge, specifically needed for the position

• Proven experience in retail management
• Knowledge of retail management best practices
• Outstanding communication and interpersonal abilities
• Excellent organizing and leadership skills
• Commercial awareness
• Analytical mind and familiarity with data analysis principles

Competences (skills, manner and behaviour) + level

• Commercial focus
• Customer and service orientation
• Leadership
• Result orientation
• Corrective ability
• Excellent communication skills
• Experience needed: At least 3 years’ experience in retail management and Knowledge of retail management best practice