Job Opportunities at Kamel Park Hotel

We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.

Responsibilities

• Greet and welcome guests as soon as they arrive at the hotel
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accommodations, and prepare vouchers
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Any other duty as may be assigned by management from time to time

Job Qualification

• KCSE Certificate; additional certification in Office Management is a plus
• CPS certificate will be an added advantage
• Proven work experience as a Receptionist, Front Office Representative or similar role with at least 3 years’ experience

Personal Attributes

• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

Disclaimer: The job description is not the exhaustive list of skills, efforts, duties and responsibilities associated with the position

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We are looking for a Reservations Co-ordinator to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Reservations Co-ordinator responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Any other duty as assigned from time to time.

Job Qualification

• Front Office Management diploma/certificate
• CPS certificate will be an added advantage
• Work experience as a Hotel Front Desk Agent, Receptionist or similar role with at least 3 years’ experience in the hospitality industry

Personal Attributes

• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS among others
• Understanding of how travel planning websites operate, like Booking.com and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus

Disclaimer: The job description is not the exhaustive list of skills, efforts, duties and responsibilities associated with the position.

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We are looking for a skilled Cook to prepare delicious meals according to menu. You will cook dishes that will delight our customers with their taste and timely delivery.

An excellent cook must be able to follow instructions in cooking and delivering well-prepared meals. They must be deft in moving around the kitchen and apt in multi-tasking. Experience in using various ingredients and cooking techniques is also important.

The goal is to help preserve and enhance our reputation so we can expand our clientele.

Responsibilities

• Set up workstations with all needed ingredients and cooking equipment
• Prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat etc.)
• Cook food in various utensils or grillers
• Check food while cooking to stir or turn
• Ensure great presentation by dressing dishes before they are served
• Keep a sanitized and orderly environment in the kitchen
• Ensure all food and other items are stored properly
• Check quality of ingredients
• Monitor stock and place orders when there are shortages
• Any other duty as assigned from time to time.

Job Qualification

• KCSE Certificate or equivalent;
• Diploma from a reputable culinary school
• At least 3 years working experience as cook in a five-star hotel

Personal Attributes

• Experience in using cutting tools, cookware and bakeware
• Knowledge of various cooking procedures and methods (grilling, baking, boiling etc.)
• Ability to follow all sanitation procedures (HACCP)
• Ability to work in a team
• Very good communication skills
• Excellent physical condition and stamina

Disclaimer: The job description is not the exhaustive list of skills, efforts, duties and responsibilities associated with the position.