Hotel Reservations Coordinator at Kamel Park Hotel

We are looking for a Reservations Co-ordinator to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Reservations Co-ordinator responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Any other duty as assigned from time to time.

Job Qualification

• Front Office Management diploma/certificate
• CPS certificate will be an added advantage
• Work experience as a Hotel Front Desk Agent, Receptionist or similar role with at least 3 years’ experience in the hospitality industry

Personal Attributes

• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS among others
• Understanding of how travel planning websites operate, like Booking.com and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus

Disclaimer: The job description is not the exhaustive list of skills, efforts, duties and responsibilities associated with the position.