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  • Posted on: 12 October, 2018 Deadline: 17 October, 2018
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    Janta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday business. We have a team of professional HR consultants with extensive experience in all people management issues, and we are therefore well placed to offer advice for private, public and not-for-profit organisations.

    Debt Collector Agent - 2 positions

     

    Our client a debt management and Auctioneering firm, focusing on professional debt recovery. We are looking for enthusiastic self-driven applicants to join our collections team.

    Job Responsibilities

    • Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from Clients
    • Advise customer on ways of clearing their debts while communicating to them on the importance of paying their debts and consequences of non-payment.
    • Portfolio performance Monitoring and control
    • Act as a mediator for disputes between customers and principals/Client.
    • Provide customers with their correct account details e.g. balances, account numbers etc.
    • Maintaining data integrity and keep customer details confidential
    • Attend to customers during scheduled/unscheduled meetings
    • Record information about financial status of customers and status of collection efforts in the company’s system.
    • Respond to all correspondences e.g. e-mail, telephone, postal mail.
    • Organize, manage and implement the most suitable debt recovery method and techniques.
    • Preparation of reports as required.

    Qualifications

    • Possession of a Diploma in any field from a recognized Institution with at least 6 months experience in Collection/Credit or Sales and Marketing environment (Diploma in Banking, or Credit management background will have an added advantage)
    • Strong analytical power, good problem solving skills and ability to work under pressure.
    • Good communication and interpersonal skills to manage stakeholders.
    • Fluency in both spoken and written English.
    • Computer literate & English proficiency.

    Method of Application

    If qualified send your CV to vacancies@jantakenya.com clearly indicating ‘Debt collector Agent 10K’ on the subject line by 17th October 2018

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