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The Danish Refugee Council (DRC) is a humanitarian, non-governmental, non-profit organisation founded in 1956 that works in more than 30 countries throughout the world.
Overall purpose of the role:
The Systems Administrator position would be responsible for reviewing, analyzing and occasionally modifying systems including coding, testing, debugging and installing to support application systems based on different department/countries.
He will be responsible for writing documentation to describe custom configuration of applications and operating procedures and to liaise with 3rd party application developers by creating ToRs and providing guidelines for online services development and deployments. These includes ERP, Regional Payroll system, Finance budgetary tool, SOMCDRS databases, M&E databases, in-house intranets and other online systems.
Responsibilities:
Programs Support
- Review and approve pushing of apps on the various mobile platforms
- Domain registration, hosting and renewals
- Support in mobile apps deployment in the various online stores
- Provide SQL administration in live and test environments.
- Write technical procedures and documentation for the applications including operations, user guide, etc.
- Verify database and data integrity.
- Participate on IT project steering committees and be involved in the design phase of any new IT software development projects.
- Analyze data contained in the corporate database, identify data integrity issues with existing and proposed systems, and implement solutions.
Secretariats Support (ReDDS, RMMS, )
- Assist in managing and outsourcing relationship for 3rd party application development and programming consultants.
- Review the technical development and maintenance work in terms of output, planning and budgeting in liaison with Regional manager and head of secretariat
- Advise on website security and encryption
- Coordinate application development for multiple projects.
In-house online Support
- Support in-house systems by performing IT audit in terms of security and compliance, trainings and liaison with 3rd party developers
- Develop and maintain both user and technical documentation for systems
- Provide minor programming for some in-house IT projects.
- Assist in the creation of the system design and functional specifications for all new development projects.
- Administrate and update online subscriptions
Training
- Engage users and the technology team in order to prioritize system feature requests
- Provide insights regarding usability and user experience,
- Leverage knowledge and contribute to proper knowledge management within the project
- Provides assistance and advice to DRC users in the effective use of applications and information technology.
Other System Support:
- Utilize established development tools and systems, guidelines and conventions to design, develop, and test IT systems
- Enhance existing IT systems by analyzing business requirements, preparing an action plan and identifying areas for modification and improvement
- Support and facilitate ERP system roll out
- earn and develop skills to keep abreast with new technologies
- Contribute to team effort by accomplishing related results as needed.
- Be willing to meet new challenges with enthusiasm and meet deadlines in fast paced environment
- Set Targets, mentor, monitor and evaluate the performance of software developers
- Identify skill gaps within the team of developers and recommend the appropriate actions to the management
- Undertake additional task that will be allocated by the supervisor
- Identify opportunities that can improve efficiency of business processes.
- Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements.
Backup Security
- Perform data backups of all systems both on premise and clouds as scheduled and ensure data integrity
- Manage user accounts, permissions, firewalls and anti-virus, anti-spam
- Maintain confidentiality of the organizational information on the databases
- Implements adopted information technology plans, policies and standards, including a sound data standards and data security measures
About you
To be successful in this role, we expect you to be a positive, mature leader with a proven track record of developing effective initiatives, programmes, and impact. You enjoy working with teams of committed staff to build collaboration and capacity within the region and building strong relationships.
In this position, you are expected to demonstrate each of DRC’ five core competencies:
- Striving for excellence: you focus on reaching results while ensuring an efficient process
- Collaborating: you involve relevant parties and encourage feedback.
- Taking the lead: you take ownership and initiative while aiming for innovation.
- Communicating: You listen and speak effectively and honestly.
- Demonstrating integrity: you act in line with our vision and values
Moreover, we also expect the following:
- Should have a minimum of 7 years of information technology experience with at least 5 of these being hands-on technical roles in the field
- Bachelor’s Degree in Computer Science, Information Technology, or Software Engineering or Related specialization.
- The Institute for Certification of Computing Professionals (ICCP)
- Relies on experience and judgment to plan and accomplish goals.
- Extensive knowledge of data processing, hardware platforms, and enterprise software applications.
- Good background in Data Base design in major RDBMS
- Background in Microsoft .NET, Visual Basic, Excel, Word, Outlook and HTML.
- Good working knowledge skills with Microsoft Office Products, Microsoft Visio, and Microsoft Project.
- Working knowledge of Drupal and word press
- Strong project management skills with effective results focus within an information systems environment.
- Experience in the development and implementation of standards, procedures and guidelines to support operational processes.
- Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities;
- Proven ability to be flexible and work hard, both independently and in a team environment, in a high-pressure on-call environment with changing priorities.
- Willingness to work occasionally outside of normal business hours.
- Excellent English oral and written communication skills.
- A results oriented individual who thrives working in a fast-paced environment.
Conditions
Availability: 15th December 2018
Duty station: Nairobi with frequent travel to East Africa and Great Lakes Office locations.
Reporting to: Regional IT Manager
Duration: 1-year contract with possibility of extension, subject to funding and Performance.
Contract: Salary and conditions in accordance with DRC terms for Kenyan National staff.
Commitments: DRC has a Humanitarian Accountability Framework, outlining its global accountability commitments. All staff are required to contribute to the achievement of this framework (http://www.drc.dk/HAF.4265.0.html). All DRC staff must be committed to the Red Cross Code of Conduct, as well as the Core Humanitarian Standards.
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