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  • Posted: Dec 14, 2018
    Deadline: Not specified
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    At Alternate Doors we pride ourselves on ensuring both the Employers and the job seekers get what they want in the most professional and efficient manner. ( HASSLE-FREE). As a client(Employer), we believe in ensuring we understand your business and your needs so that we can get the best candidates available for your business, and we will use any means ne...
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    Team Leader

    We are looking for an experienced team leader to oversee marketing team and the technical support personnel responsible for training & offering support on the usage of iPos.

    Responsibilities

    • To oversee the team assisting stockists/users to transfer manual records in to the system
    • Training and offering support to stockists on the usage of iPos
    • To supervise the team assisting stockists on system functionalities
    • Ensuring the stockists are using the iPos
    • Forwarding complains & suggestions to the IT department
    • Being the first call in case any stockist has an issue with the system
    • Submit reports to the Marketing Manager

    Requirements

    • Bachelor’s Degree in Business Management or any other relevant field
    • More than two years sales and marketing experience in a FMCG industry
    • 2-3 years in team management
    • Demonstrate experience in the use of an ERP system
    • Perfect customer care & interpersonal skills
    • Strong verbal and written communication.

    go to method of application »

    Service Center Support Engineer

    Job Description

    • Installation and configuration of computer hardware operating systems and applications
    • Ability to take staff and/or clients through a series of preventive actions, either face to face or over the telephone to help set up systems or resolve issues
    • Provide support, including procedural documentation and relevant reports to the Clients
    • Work continuously on a task until completion (or referral to third parties, if appropriate);
    • Prioritize and manage many open cases at one time and keeping them up to date
    • Low and high end level pc, laptop and printer installation, hardware & software troubleshooting and repairs.
    • Analyze and diagnose and resolve problems in real time.
    • Courtesy calling existing customers to ensure business stability and Assisting with enquiries and issues affecting their operations.
    • Provide real time resolution to escalated customer support inquiries;
    • Ensure continuous monitoring of customer issues until they are resolved;
    • Carry out proactive hardware maintenance and monitor all hosted equipment;
    • Understand and convert customer technical requirements to solutions;
    • Ensure IT policies and processes are followed at all times;
    • Delivering solutions to both technical and non-technical end users while also supporting a wide range of technologies
    • Resolving escalated customer complaints without the need for team lead intervention
    • Documenting troubleshooting and problem resolution steps
    • Participation in providing training to customers as required
    • Perform any other job that may be assigned by the management.

    Requirements

    • BSC Degree or equivalent; post graduate degree desirable
    • Minimum of 3  years
    • Knowledge of Windows OS, general desktop and printer support issues
    • Have the necessary HP Certifications for HP Products (Desktops, Laptops, Printers and Plotter Models.
    • Thorough knowledge of equipment, system and application design.
    • Strong verbal and written communication skills: needs analysis, positioning, business justification.
    • Provide training to internal users.
    • Ability to travel as needed.
    • Project Management skills
    • Time Management skills
    • Strong interpersonal skills and professionalism are critical

    Key Competencies

    • Demonstrated ability to solve complex technical problems in complex technical environments.
    • Ability to demonstrate good judgment and decision making
    • Demonstrated proficiency in one multi-user operating system.
    • Tenacity, resilience and ability to tolerate stress
    • Good troubleshooting technique
    • To be able to work flexible hours when necessary
    • Ability to pursue and achieve professional certifications

    go to method of application »

    Power Engineer

    Job Description

    • Troubleshooting UPS/Inverter and other Electrical systems.
    • Rectify faults related to UPS Do Preventive Maintenance for UPS
    • Do analysis on Battery health and recommend/share health reports
    • Working knowledge of UPS and battery maintenance
    • Replacing fuses and clearing faulted circuits and systems.
    • Monitoring, Testing and repairing of electrical wiring within office and client sites
    • Provide power system technical support for internal stakeholders.
    • Assist Engineering and operations with power system design and drawing reviews to ensure consistency in design.
    • Supply engineering services to project managers for capital project scope and cost commitments related to power system and commissioning tasks.
    • Maintain accurate power system documentation.
    • Investigate power system adequacy when modifications are being proposed.
    • Collaborate with and provide power system technical support
    • Represent the department on selected internal technical and review committees.
    • Collaborate with technical standards to ensure engineering design standards, equipment specifications, and construction specifications meet regulatory requirements.
    • Ensure equipment are functioning properly and proper procedures and standards have been followed.
    • Coordinate commissioning activities with all project stakeholders.
    • Participate in failure analysis and investigations related to power system and commissioning activities.
    • Development of a project deficiency list in order to close the loop on post project activities.
    • Establish working relationships with a cross-section of stakeholders within the company, equipment manufacturers, vendors, and services providers.
    • Attending training sessions on line safety.
    • Perform any other duty as assigned by the management.

    Requirements

    • BSC degree/Diploma in Electrical Eng. or equivalent;
    • Relevant certification
    • At least 2 years’ experience.
    • Proven capability to prioritize and manage multiple assignments and meet established deadlines while managing stakeholder expectations.
    • Ability to solve technical problems as they arise and make decisions on how a problem’s solution will impact the immediate problem and the system as a whole.

    Knowledge & skills requirements 

    • Ability to effectively interact with peers, internal stakeholders, vendors, and service providers.
    • Be able to regularly shift between planned and unplanned activities, while remaining effective despite the resulting disruptive effects
    • Strong interpersonal, communication and computer skills..
    • Project Management skills and analytical person.
    • Time Management skills
    • Technical knowledge and skill

    Key competencies 

    • Provide training to internal users.
    • Ability to travel as needed.
    • Ability to demonstrate good judgment and decision making
    •  Good troubleshooting technique

    Method of Application

    All job applications can be made by sending an email of their CV to jobs@alternatedoors.co.ke with the subject of the email being the job they wish to apply for.

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