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  • Posted: Mar 4, 2019
    Deadline: Not specified
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    Sheer Logic Management Consultants (SLMC) was incorporated in 1997 as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public. Our Mission Improve the operational effectiveness of our client, by developing solutions that bui...
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    Product Governance Executive

    Product governance from a customer experience perspective. Ensuring positive customer experience through quality health checks pre and post launch in liaison with marketing, IT and technical teams.

    The role is also responsible for the overall checking of existing product as per defined customer service product s and service standards.

    Responsibilities

    • Carry out user acceptance tests on all products & services before they are launched to determine optimal product positioning, creativity, offering to target audience and give  feedback on enhancement or defect removal;
    • Continuous monitoring and health checks of all existing products and services and raise anomalies with stakeholders and follow up for closure; track identified issues;
    • Effective monitoring of corrective mechanics and solutions;
    • Document and track identified gaps as lessons for reference in future products & services development;
    • Gather customer feedback, acting as a point of contact for product and service issues arising from touch points;
    • Work collaboratively with key internal stakeholders (IT, net, marketing product managers) etc., to ensure that feedback from the customers is captured and acted on and issues identified resolved to better and enhance customer experience with our client’s products and services;
    • Daily monitoring, tracking and reporting of issues; maintain dashboards as required;

    Qualifications

    • Degree or diploma in Business Administration, marketing or equivalent fields;
    • IT literacy and marketing knowledge an added advantage;
    • Strong Communication Skills;
    • A minimum of 3 years of progressive new product development experience is required;
    • A clear understanding of the consumer products and consumer behavior is desirable;
    • Strong detail orientation with the ability to work with partner vendors is a must;
    • Solid written and verbal communication skills are required;
    • Ability to demonstrate multitasking and working autonomously;
    • Ability to work effectively across multiple business functions.

    go to method of application »

    Business Intelligence Analyst

    Sheer Logic Management Consultants is seeking to engage dynamic individuals for the Business Intelligence Analyst position for one of our clients.

    This position will focus primarily on the measurement, reporting, and analysis of data from the company’s data warehouse for the purpose of optimizing marketing efforts. You will be responsible for finding important data patterns, analyzing business problems, and explaining what’s happening and why.

    Qualified candidates are skilled at conveying logical explanations to complex problems, while presenting easy-to-understand data analyses.

    This position plays a key role in generating recommendations for initiatives that are crucial to the achievement of marketing objectives.

    Responsibilities

    • Facilitate efficient, information-driven marketing decisions
    • Tracking and analysis of marketing KPIs throughout the year
    • Communicate marketing trends to marketing management Teams
    • Identify, analyze, and interpret trends or patterns in data sets
    • Objectively present key insights and optimization recommendations
    • Develop dashboard system to efficiently deliver actionable information to decision-makers
    • Lead project to develop, then maintain dashboards based on needs of stakeholders and overall company objectives
    • Work closely with business users to design, develop, and maintain ad-hoc reports in the form of user-friendly dashboards
    • Improve and maintain analytics infrastructure
    • Work with vendors and across company departments to enable flexible, automated analysis
    • Develop proficient data mining and manipulation skills using available tools and databases (SQL, SAS, R, Python, etc…)
    • Maintain and refine documentation on measurement methodology and reporting processes to ensure continuity and consistency of our marketing analytics program

    Qualifications

    • Strong analytical skills with the ability to collect, extract, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
    • Proven experience manipulating, analyzing, and summarizing data using SQL.
    • Strong Microsoft Excel skills (including the use of macros, pivot tables and other features)
    • Strong communication, presentation and influencing skills
    • Bachelor’s degree in I.T, Marketing, Information Systems, Information Management, Statistics, Mathematics or Marketing Research or equivalent combination of education and experience
    • 1-2 years in data analysis

    Preferred

    • Hands-on experience in building dashboards (using programs like Excel, Power BI)
    • Experience with Ad Hoc Analysis; driven and results oriented, able to deliver on minimal guidance and supervision.
    • Technical expertise regarding data models, database design development, data mining and segmentation techniques
    • Knowledge of statistics and experience using statistical packages for analyzing large datasets (Using Excel)
    • Ability to write basic SQL queries preferred including joins, creation of views, group by commands, and aggregations
    • Strong passion for digital media and emerging technologies with a solid understanding of trends within marketing

    Method of Application

    Use the link(s) below to apply on company website.

     

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