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Penda Health is a chain of outpatient Medical Centres that offer the highest quality outpatient care for the whole family and unbelievable patient experiences at surprising affordable costs.
Open since 2012, we now operate two of the busiest and most well respected Medical Centres in Kitengela, Umoja and we aim to be operating 50+ medical centres across N...
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About the Role
This is a key clinical position that will provide critical impact on our ability to provide comprehensive primary care to our patients. We are looking for individuals who can ensure an outstanding patient experience while providing the highest quality laboratory results.
Key Benefits
- Learn all about clinic operations
- Training on many aspects of patient care
- Chance to interact with people from all walks of life all day long
Responsibilities
- Provide comprehensive laboratory services. You will see a large variety of patients from many different backgrounds who present with various complaints and have different laboratory needs.
- Help us grow our clinical services. As a start-up company with a big vision, every team member plays an integral role in transforming the healthcare system in Kenya. We are looking for everyone to contribute their creativity and energy toward realizing the vision of friendly, high-quality, affordable health care.
- Take on marketing and clinical management responsibilities. We take a team approach to everything we do at Penda. This means that our lab techs do much more than just work in the lab. Lab techs are expected to help with managing the petty cash at the clinic which will ensure all money is accounted for and are very involved in the relationship management of partnership in the community.
- Be a great teammate and go above and beyond. It’s part of your job to make sure you and your teammates love their work and that you share their work load with them when yours is lighter. This specifically means spending time in reception and triage when you don’t have patients. Work well with others go above and beyond what is expected from you
Pay
- Salary depends on experience/abilities.
Location and Hours
- We are a fast growing company with frequent openings at all our branches.Preference will be given to candidates who are flexible about the work location.
- 52 Hours per week.
Qualifications
- Outstanding patient interaction skills are a must
- Super friendly and fun – enjoys being part of a team
- Diploma, Higher Diploma or BSC in Medical Laboratory Science
- Fully proficient in lab services, including hematology
- Must have a license.
- Must be fluent in English and Swahili
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Role Highlights
- Work for a company that cares about you and your team’s growth
- Learn how to build a trusted and profitable business
- Our culture is like nowhere else… come see for yourself
Role Description
At Penda, we need our Medical Centre to win the trust of their communities and grow their patient numbers, especially the repeat patients (we have ambitious targets for that). Your most important goal will be to make all your branches hit the targets by delivering excellent services. If a Medical Centre is not performing, you will be responsible for turning it around.
Responsibilities
- You are responsible for making your branches hit their targets each month. You will work with your team and use data to make logical decisions about how you will make the branches grow. Then you will execute those plans meticulously
- It’s your job to make your team (and their teams) happy to be working with Penda, to give them loads of feedback (praises and constructive feedback), and to help them grow into other roles at Penda.
- You will hire new managers when necessary. You will do interviews, supervise assignments and work trials and make a hiring recommendation
- You will make sure our patients are super satisfied with their experience, come back to Penda every time they get sick and refer all their friends and family to us. You will do this by making sure we deliver our product consistently and our teams are adhering to the Penda standards
- You will make sure all of Penda works together well, conflicts are resolved and we stick to agreements we make with each other. You will be great at communicating with your team and with Penda about everything that is going on at the branches.
We’re a start up, get ready for anything!
Qualifications
- You are a go-getter. You love targets and don’t tire until you hit them. You are super good at execution and have an eye for detail
- You are a people expert. You know how to inspire and motivate teams and make everyone superstars. You are not afraid to let people go if they are holding us back. You will love this job if you love people, even the crying babies!
- You are super open and honest about everything, always!
- You are a feedback expert. You give feedback in constructive ways and you are great at receiving feedback and working on it. You learn and adapt fast
- You are super good at healthy conflict. If you disagree with someone, you don’t let it pass but address it head-on in a respectful manner.
Requirements
- 2+ years’ experience managing a team to achieve difficult goals
Package
Base Salary depends on qualifications and experience. Your package will contain incentives based on Medical Centre performance.
Strong benefits package including full medical cover for inpatient and outpatient for your whole family.
Opportunity to earn cash options in a fast-growing company and benefit from the long-term success of Penda
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Role Description
Penda’s Product is an outstanding patient experience from beginning to the end. The Business Intelligence team works to understand what makes up a great patient experience, and helps our Medical Centre’s to deliver that consistently. The Client Relations Assistant will directly report to the Senior Client Relations Officer and work closely with Medical Centers to implement a great patient experience.
- Help us know what a great Penda patient experience looks like!
- Work with our outstanding MC teams at all of our branches.
- Help us understand our patient’s needs and make them feel heard.
Responsibilities
- Proactively reach out to patients to measure the consistency of the patient experience across our branches.
- Help colleagues understand our patients by regularly sharing feedback, whether through reports or just by sharing a fun story from a patient!
- Receive, document and manage patient calls from our hotlines – use technology to be efficient and effective.
- Make patients feel comfortable when giving your feedback – they should feel that they can give you their honest opinion, even when it is critical of Penda.
- Be a great teammate. Support other departments when they need feedback from patients.
- Support the Client Relations Officer in any other duties to enable the Business intelligence team meets their targets.
We’re an AGGRESIVELY growing company – get ready for anything! You will be expected to support the entire Penda Team on anything and everything to enable them to work towards making our patient experience the “BEST” hence enabling us to achieve our Vision!
Who will be successful in this role?
- You are super friendly, patient and empathetic. At Penda the patients feel like we are accommodating them and all their concerns are being heard at all times.
- You are open and honest about everything, always! You are great at communicating clearly and often about your progress and about any changes you would like to make.
- You are excellent at feedback and healthy conflict. At Penda we love giving and receiving feedback because we believe it helps us grow.
Qualifications
- Ability to talk to patients and understand them very well.
- Have a proven background in customer service; at least six (6) months – one (1) year of customer service experience.
- Very creative in publishing and writing content is a plus.
- Highly organized – able to manage and document detailed feedback.
- Strong computer skills with basic familiarity with Excel.
- Willingness to work extremely hard to accomplish your goals.
Working Hours: Available full time.
Benefits and Perks
- Starting salary depends on experience and abilities. Ongoing salary is determined by performance and attitude.
- Full medical cover for you and your whole family!
Application
- Candidates will be evaluated on a rolling basis (first to apply is first to be evaluated)
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Role Description
We are searching for Kenya’s smartest and most caring clinical officers who want to become amazing all-around evidence-based providers.
Key benefits of this position
- Vision: To offer the highest quality healthcare and the best patient experience to everyone in Kenya profitably. Come help us make it possible!
- Fun environment with an uncommon culture. You’ll see it at our interviews.
- We take smart providers and turn them into great all-around providers.
Responsibilities
- Treat patients with evidence based-medicine
- Create phenomenal patient experiences
- Increase our patient volumes
- Continuously improve yourself
- Be a great teammate and go above and beyond
- Accurately enter data in our new high-quality Electronic Medical Records system
What’s our culture
Being a clinical officer at Penda Health includes a lot more than your usual job. You treat patients independently and make your own decisions, with the support of guidelines and clinical mentors. And, you will sterilize equipment, dispense drugs, do ANCs and well-baby visits, make follow up calls, etc. Your charts will be reviewed monthly; you must maintain excellent scores. You will complete online training to empower you to deliver great patient care.
Qualifications
- At least 1 year of work experience after internship
- Must have 1-year internship experience.
- Registered with clinical officer’s council and have a valid practising license
Package
- Starting base salary is dependent on experience and qualifications
- Strong benefits package including full medical cover for inpatient and outpatient for your whole family.
- Lots of growth opportunities over time – you can even become a branch manager!
Work Hours & Location
- 52 hours per week with 2 days off per week.
- Our Medical Centres (Umoja, Kayole, Githurai 45, Embakasi, Huruma, Pipeline, Zimmerman, Kahawa West, Tassia, Githurai 44, Kangemi, Alsops and Lucky Summer)
As we are growing fast and hire lots of Clinical Officers, we are accepting applications on a rolling basis. Candidates who apply earlier will be given priority.
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Role Description
We are searching for a receptionist who can make our patients feel comfortable and satisfied, AND manage all the front office operations without breaking a sweat.
Key Benefits
- Learn all about marketing and health outreach
- The chance to interact with people from all walks of life all day long
- Lots of growth opportunities and promotions over time(We are a fast growing company)
Responsibilities
- Provide patients with a delightful experience at Penda Health.
- Keep track of all patient records and data – using paper and computer-based record systems.
- Keep track of all cash and payment records. Issuing patients with accurate receipts every time.
- Build a wonderful relationship with every team member at Penda to ensure that everyone is ready to help each other and that conflicts don’t linger.
- Grow Penda’s patient numbers through proactive efforts in the community and through ensuring that patients are received to Penda in a positive way.
- Build an open community at the clinic where everybody is ready to learn from each other’s feedback and that from our patients.
Qualifications
- Basic Computer skills
- Excellent communication skills fluent in Swahili and English.
- Must have spent some time doing community-based projects/work or worked in customer service before.
Salary and Benefits
- Starting base salary is dependent on experience and qualifications
- Strong benefits package including full medical cover for inpatient and outpatient for your whole family
- Lots of opportunities for growth over time
Work Hours & Location
- 52 hours per week with 2 days off per week.
- Our Medical Centres (Umoja, Kayole, Githurai 45, Embakasi, Huruma, Pipeline, Zimmerman, Kahawa West, Tassia, Githurai 44 and Kangemi,Alsoaps and Lucky summer and Sunton).
As we are growing fast and hire lots of clinical coordinators, we are accepting applications on a rolling basis. Candidates who apply earlier will be given priority.
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Role Description
We are searching for Kenya’s smartest, most caring and responsible pharm techs who want to become amazing all-around evidence-based Pharm techs.
Role Highlights
- Our vision is to offer the highest quality healthcare and the best patient experiences to everyone in Kenya, profitably. Come help us make it possible!
- Fun environment with an uncommon culture – be a critical part of a high-functioning team!
- Competitive salary with at least two days off per week!
Responsibilities
Offer amazing patient experience
- Treat patients with empathy and understanding
- Listen to patients and make them feel heard
- Go above and beyond in meeting patients’ needs
Manage a complex formulary
- Own the implementation of excellent drug stock management practices
- Lead the order process from start to finish.
- Be the expert on stock management in the branch even outside the drug store. Teach others the best practices you know.
Be an amazing teammate
- Be an integral member of the whole medical centre team when it comes to providing an amazing patient experience.
- Participate in community outreach, and marketing Penda’s services
- Your colleagues at your branch should love their jobs more because you are there
Qualifications
- Diploma in Pharmaceutical Technology required (NOTE: must be registered with Pharmacy and Poison Board)
- Minimum 1 year experience in health or community-related work
- Ability to interact well with patients
- Great team player with drive for results
- General computer proficiency
Package
- Starting base salary is dependent on experience and qualifications
- Additional package for a superintendent
Hours
Our Medical Centres are open from 9:00 am-9:00 pm and you get at least 2 days off per week and one weekend off per month.
Application Process
As we are growing fast and hire lots of Pharm Techs, we are accepting applications on a rolling basis. Candidates who apply earlier will be given priority
Method of Application
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