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  • Posted: Aug 23, 2019
    Deadline: Sep 10, 2019
  • We take pride in our highly qualified professionals who deliver our mission every day, translating their knowledge and expertise to internationally compliant practices in healthcare provision. Courtesy, consideration and unreserved respect towards our patients’ privacy, dignity and confidentiality has time and again helped us earn their trust and goodw...
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    Medical Officer



    Reporting to Emergency Medicine Specialist, the successful candidates will be responsible for the following amongst others:

    • Initial management, stabilization and treatment of all patients.
    • Rotating in various wards and clinics as assigned
    • Facilitating patient admission and discharge.
    • Ensuring patient referral to appropriate specialist.
    • Facilitating customer complaint handling, root cause analysis and problem solving.
    • Championing evidence based practice, patient centred care, service excellence and continual improvement.
    • Maintaining patient confidentiality and working with professionalism.
    • Undertaking clinical procedures.
    • Undertaking staff clinic duties and ambulance duties.
    • Participating in major disaster response.
    • Facilitating Continuous Medical Education sessions and research .
    • Any other duty that may be assigned from time to time
    • Any other duties that may be assigned from time to time


    • Bachelor of Medicine and Bachelor of Surgery
    • Valid private practice and annual license
    • One-year post-internship experience
    • Valid certification in BLS and ACLS. Additional certification in ATLS or EPALS will be an added advantage
    • Sound diagnostic skills and judgment
    • Excellent problem solving and decision making skills
    • Effective communication skills
    • Private practice experiences an added advantage

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    Chief Medical Records Officer

    REF: CMRO/08/19

    Reporting to Director, Medical Services & Research, the successful candidate will be responsible for providing leadership in the Medical Records department through: –


    • Overseeing revision of Hospital policies, standard operating procedures, work instructions, checklists and departmental manuals in all the departments and have documentation reviews conducted in every quarter.
    • Participating fully in all the EMR meetings to its implementation and ensure smooth transition in automation of medical record and that confidentiality/security of records is achieved by vendors.
    • Adopting the new (KPI) monthly statistics template that displays income verses budget with all the heads of the departments.
    • Supervising the Cancer Registry database with regards to the retrospective data entries.
    • Collecting, collating and presenting quality statistics on the daily checks on clinical sheet entries by doctors in the mortality weekly meetings by monthly.
    • Following up with the admitting doctors for complete patient records after discharge.
    • Ensuring all patient documentation (manual or electronic) is fully completed by the primary stakeholder and reporting any non-conformity to the Medical Director and Research office for action.
    • Coordinating the patient request of obtaining their whole file photo copy in liaison with the Medical Director and Research office and by following the policy on release of patient information.
    • Ensuring statutory requirements are met, Service Level Agreements are reviewed and updated and the profile of the services is raised across the Hospital by developing good working relationships and proactively seeking the views of key stakeholders.
    • Providing and receiving complex and sensitive patient information, make complex decisions while ensuring compliance to requirements and procedures regarding the storage & destruction of patient information.
    • Proactively involved in the review and development of the service, identifying opportunities for improvement and increased efficiency. To be able to respond to the continuous changing need of patients, clinicians and the Hospital as a whole not limited to but including implementation of the electronic medical records.
    • Taking the lead for the implementation of quality assurance and audits for Medical Records ensuring a continuous improvement in the quality of data in the Hospital as guided by existing polices & procedures.
    • Proactively managing the budget for the department, staff planning management, development and leadership ensuring staffing levels and competencies meet the needs.
    • Participating in Hospital research and providing support to other departments on Hospital Research Initiatives.
    • To attend to any other duty that may be assigned by the supervisors.


    • Bachelor degree in Health Information and Records, Masters is an added advantage.
    • At least ten years in a busy Hospital with similar set up.
    • Excellent problem solving and decision making skills
    • Effective communication skills
    • Detailed oriented and good interpersonal relations.
    • Must be thorough and proactive to ensure quality care and positive outcome.
    • Must be able to work closely with a multi-disciplinary team.

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    Patient Experience Coordinator

    REF: TNH/HRD/PEC/08/19

    Managing patient experience of the entire Hospital and ensuring that contact with the public meets and exceeds patient expectations and invokes a favorable attitude toward the Hospital.


    • Planning, organizing and managing customer service activities.
    • Ensuring positive feedback from clients and staff are appreciated/recognized
    • Coordinating with other departments on customer complaints and follow ups.
    • Handling customer complaints or any crises arising.
    • Identifying gaps in service delivery and recommend appropriate training
    • Developing and modify procedures as required to create customer value.
    • Coordinating and conduct client visits to seek feedback, monitor changes and identify the need for new services.
    • Auditing customer service standards and implementing training programme.
    • Developing customer service policies and standards for the Hospital.
    • Training staff on customer service standards, requirements and expectations of the Hospital.
    • Monitoring and measure customer service levels of the Hospital.
    • Benchmarking with relevant institutions on emerging customer service practice.
    • Supervising the performance of the customer service staff.
    • Preparing and manage customer service budget.
    • Any other duties that may be assigned from time to time.


    • A Bachelor’s degree in Commerce, Hospitality, Public relations or equivalent.
    • A Masters degree in marketing or Public Relations will be an added advantage.
    • Membership to relevant professional bodies.
    • Six (6) years progressive work experience,3 of which on a supervisory position.

    go to method of application »

    Medical Officer (Critical Care Unit)

    REF: MOCCU/08/19

    Reporting to the Team Leader – CCU, the successful candidate will be responsible for providing curative, superior interventional and preventative medical care in the critical care unit through


    • Ethically reviewing and instituting appropriate therapeutic interventions for patients admitted to critical care units or requiring critical care across the hospital.
    • Reviewing patients in other units where CCU/HDU support is needed and making appropriate decisions on interventions required.
    • Performing medical procedures expected of a CCU Medical Officer.
    • Ensuring that high standards of diagnostic accuracy and patient care are maintained
    • Preparing medical reports and other clinical documents as required
    • Ensuring professionalism and timeliness in handling of clients at both individual and departmental level
    • Participating in continuous medical education and the development of departmental clinical protocols, quality improvement plans, and initiatives
    • Participating in research, clinical audits and review programmes for the department
    • Ensuring consistency in the clinical protocols and provision of care.

    Assisting in coaching and mentoring of nursing staff on various aspects of critical care and management of critical illness.

    • Ensuring regular and adequate communication with patients and relatives on clinical progress.
    • Advocating for excellent patient care and outcomes.


    • Bachelor of Medicine and Bachelor of Surgery
    • 1-year work experience post internship
    • Valid private practice and annual license
    • Advance Cardiac Life Support, Advance Trauma Life Support, Paediatric Advanced Life Support (added advantage).
    • Sound diagnostic skills and judgment
    • Excellent problem solving and decision making skills
    • Effective communication skills
    • Detailed oriented and good interpersonal relations.
    • Must be well organized and have the ability to plan ahead and deal with care issues as they arise.
    • Must be thorough and proactive to ensure quality care and positive outcome.
    • Must be able to work closely with a multi-disciplinary team.

    Method of Application

    If your background, experience and competence match the above specifications, please send us your application quoting the reference, testimonials and full contact details of 3 referees to: To be received not later than 10th September 2019. Only shortlisted candidates will be contacted.

    NB: The Nairobi Hospital does not charge any fee for processing of Job applications.

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