Jobs at Impala Club Kenya

Job Description:

Impala Club wishes to fill the position of Security Guards with the following description:The role entails ensuring the club facilities are secure at all times.

Responsibilities:

• Protect company’s property and staff by maintaining a safe and secure environment
• Observe for signs of crime or disorder and investigate disturbances
• Act lawfully in direct defense of life or property
• Apprehend criminals and evict violators
• Take accurate notes of unusual occurrences
• Report in detail any suspicious incidents
• Patrol randomly or regularly building and perimeter
• Monitor and control access at building entrances and vehicle gates
• Watch alarm systems or video cameras and operate detecting/emergency equipment
• Any other duty as assigned from time to time.
• Proven work experience as a security guard or relevant position
• Trained security officer with diploma
• Ability to operate detecting systems and emergency equipment
• Excellent knowledge of public safety and security procedures/protocols
• Surveillance skills and detail orientation
• Integrity and professionalism

DISCLAIMER CLAUSE: The job description is not the exhaustive list of the skills, efforts, duties, and responsibilities associated with the position. The Job holder will be given Key Performance Indicates (KPIs) to measure their performance

Qualifications:

• KCSE Certificate
• At least 1-year experience in similar position
• Good communication in English and Kiswahili
• Experience in the Hospitality Industry

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Job Description:

Impala Club wishes to fill the position of Receptionist with the following description. To provide administrative support to the Club, Members and Guests for effective running of the Club.

Responsibilities:

• Receive and welcome members and guests to the Club in a professional manner without discrimination
• Operate the Club’s phone by Receiving and transferring incoming calls in a courteous manner
• Handle all club enquiries and complaints in an effective manner
• Handle and respond to general correspondences
• Receive, issue receipts and register all payments from Members and Non-members.
• Produce daily summaries and periodic reports.
• Guide the new members on the Club’s facilities including Club Tour.
• Balance the sales on daily basis and maintain daily reports.
• Report any feedback, complaint or hazard to the relevant authority for effective operations.
• Ensure that the health club rules and regulations are adhered and enforced.
• Ensure safety of all club property under your jurisdiction. Report loss/theft immediately to the manager.
• Handle all membership queries and respond with relevant information to all enquiries.
• Handle all incoming and outgoing membership calls and escalate all technical enquiries to the membership desk.
• Daily calling of active members and defaulting accounts and upselling club activities to encourage club patronization by the membership.
• Maintaining a complaint log tool and sharing the report on a daily basis to the membership desk.
• Compiling details of all enquiries and their nature and forwarding the same to the membership desk for further action.
• Any other duty as assigned from time to time.

Qualifications:

• Diploma in Front Office operations
• Certification in Customer care relations
• Proficiency in Computer application
• 2 years of guest service experience in a reputable organization
• Knowledge in Technical Areas
• Education & Experience In the Hospitality Industry is a plus