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  • Debt Collection Officer at Career Directions Limited

  • Posted on: 3 September, 2019 Deadline: Not Specified
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  • CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL. We are looking for a reliable Clearing and Forwarding Manager to be responsible for the overall management of Nairobi division which include outposts in Nakuru, Eldoret, Kisumu, Busia, and Malaba.

    Debt Collection Officer - Digital


    Job Description

    A debt collector will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task. 


    • Keep track of assigned accounts to identify outstanding debts
    • Plan a course of action to recover outstanding payments
    • Locate and contact debtors to inquire of their payment status
    • Negotiate payoff deadlines or payment plans
    • Handle questions or complaints
    • Investigate and resolve discrepancies
    • Create trust relationships with debtors when possible to avoid future issues
    • Update account status and database regularly
    • Alert superiors of debtors unwilling or unable to pay when necessary
    • Comply with requirements when legal action is unavoidable


    • Proven experience as debt collector
    • Experience in working with targets and tight deadlines
    • Knowledge of relevant legal requirements
    • Working knowledge of MS Office and databases
    • Excellent communication and people skills
    • Apt in negotiating and persuading
    • Ability to be polite and compassionate without lacking confidence


    • Degree or equivalent from any related field (Business/Commerce) 
    • At least 2 years collections experience 

    Method of Application

    If you are up to the challenge, possess the necessary qualification and experience; please send your CV to to placement@cdl.co.ke only quoting the job title on the email subject

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