Job Openings at Standard Bank Group

Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible

Job Purpose

Provide strong management and operational support to the Senior Manager, Specialised Operations by taking responsibility of and managing all aspects of Trade Operations.

Key Responsibilities/Accountabilities

• Strategic Execution
  
  • Understanding the overall Bank Strategy and how the operational aspect of Trade Operations fits into the Bank’s strategy.
  • Develop and nurture working relationships with Business units – CIB and PBB to ensure that the strategy and business objectives of the Client and the Bank are achieved. In this regard, the job holder is expected to support Business Partners by identifying new and additional opportunities and as a subject matter expert support the business with trade related client engagements.
  • Drive and role model a superior client orientated culture within Trade Operations.
  • Continually recommend improvements and adaptations to existing systems, processes and structures to ensure current and future sustainability of quality service.
• Efficient and Effective Delivery in business unit
  
  • Verify and check (original applications/documents on paper) assigned trade transactions, to ensure they meet the Bank’s laid down operational policies and guidelines, and to ensure neither bank nor customer is placed at risk.
  • Log and check transaction inputs/entries in Transaction Processing System to ensure accuracy and completeness.
  • Ensure safe custody of documents ensuring accurate and complete records/files are maintained for all transactions as per laid down policies, procedures and regulatory requirements.
  • Maintain high levels of operational efficiency, cost control and performance in Trade Services through the strict adherence to SLAs, KPIs and KCSA’
  • Provide efficient customer service at the Trade counter and maintain relationships with existing Trade Customers by understanding the Customers’ Business needs, providing requisite advice on Trade Services and ensuring customer satisfaction.
  • Inculcate a culture of “Get it Right First time” – zero errors and no customer complaints.
• Optimise the risk profile in the business units
  
  • Identify the major risks faced by the Trade Operations unit and ensure that the required controls are in place to monitor and reduce exposure.
  • Ensure compliance with approved limits and levels of authority.
  • Limit potential losses to the bank by ensuring that laid-down Trade processes and procedures are adhered to.
  • Ensure all Trade suspense and operational accounts are reconciled at required frequencies and that reconciling items are dealt timely and correctly. In this regard, ensure timely and regular reconciliation of all items pertaining to Trade Finance e.g. NOSTRO, Liability Accounts and suspense accounts.
  • Ensure that revenue recoveries are done in a timely manner for Trade services provided.
  • Ensure detailed analysis of incidents is conducted and remediation actions implemented to prevent recurrence.
  • Responsible for the implementation and adoption within Trade Operations unit of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes, including Business Continuity Management. This includes monitoring and identifying any material compliance related breaches and escalating them to the Compliance Office.
  • Ensure Satisfactory audit ratings and track to closure all action plans arising from risk assessments, ops risk reviews, internal and external audits and regulatory inspections to improve the control environment.
• Manage change in the business units
  
  • Support business process re-engineering to ensure that Trade processes are lean, efficient and effective through the elimination of non-value adding activities and identification of opportunities that support/drive the migration of transactions to economically viable alternative electronic delivery channels.
  • Aid in identifying high impact projects/programs/initiatives within the line of business with a view to continuous improvement.
  • Ensure value adding assessments of projects/programs/initiatives are conducted to ensure identified risks are appropriately mitigated prior to the projects/programs/initiatives going live.
• Compliance
  
  • Ensure implementation and adoption within Trade Operations of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes monitoring and identifying any material compliance related breaches and escalating them to line management and the Compliance Office.
• People Management
  
  • Ensure management of headcount is within agreed budgets and continuous evaluation of productivity of assigned staff is undertaken to determine optimal resourcing.
  • Evaluate and manage the performance of direct reports to achieve a high standard of competence, motivation and service orientation, focusing on the development and retention of talent.
  • Ensure succession plans are in place for key positions within assigned units by ensuring appropriate training and development programs are implemented with a view to capacity building.
  • Identify strengths and development areas and ensure that staff receive adequate training intervention aimed at ensuring staff are appropriately skilled to do their jobs.
  • Proactively coach and mentor direct reports
• Stakeholder Engagement
  
  • Builds and maintain credible and value adding relationships with stakeholders, including management, peers, internal and external audit.

Preferred Qualification and Experience

Qualifications

• First Degree
• Field of study: Business Commerce
• Other qualifications, certifications or professional memberships
• Trade Products Certification/Accreditation – Certified Documentary Credit Specialist (CDCS), Trade Skills Assessment and Certified Specialists on Demand Guarantees (CSDG)
• A thorough knowledge and understanding of the provisions and definitions contained in the ICC Uniform Rules.

Eperience

• Business Support
• Banking operating systems, processes and controls.
• Years: 7-10 years
• Experience Description: At least seven years of experience at middle level management within the Trade Operations function. Experience at a front-line function an added advantage. Practical and deep knowledge of Trade Products.

Knowledge/Technical Skills/Expertise

• Product Knowledge
  
  • The ability to fully understand core product features and fully interpret operational requirements, evaluate business opportunities, process and system requirements and changes for effective delivery.
  • Applies concepts without requiring supervision, able to provide technical guidance when required
• Time Management
  
  • Sound judgement required in prioritizing work.
  • Mastered the concept, able to act independently, provides guidance and training to others
• Risk/ Reward Thinking
  
  • The ability to provide due consideration to risks, rewards and the cost of control measures in evaluating business opportunities, process and system changes
  • Applies concepts without requiring supervision, able to provide technical guidance when required
  • Competency Label: Product Risk Identification
  • The examination of the essential elements of risk such as; assets, threats, vulnerabilities, safeguards, consequences and the likelihood of the threats materialising
    Mastered the concept, able to act independently, provides guidance and training to others
• Management Reporting
  
  • The ability to prepare quantitative and qualitative analysis on the operations landscape of the business including interpretation and analysis for use by senior management.
  • Mastered the concept, able to act independently, provides guidance and training to others

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Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible

Job Purpose

• Provide strong management and operational support to the Head, Client Experience and Shared Services by taking responsibility of and managing all aspects of:
  Business Process Re-engineering across Stanbic Bank by leading the development and delivery of a comprehensive Process Transformation Programme. This will include the delivery of a comprehensive programme of process changes and ensure that they are strategically, financially and operationally sustainable. The role entails Process Mapping,
• Process Modelling and Simulations vis-à-vis existing and new systems, work measures, volumes, standards and procedures. It also drives business process change and quality improvement initiatives and implementation and includes:
• Planning, Organising, Directing and Coordinating BPR activities in the Bank.
• Serve as a facilitator of the BPR engagements enabling the stakeholders arrive at the most ideal processes.
• Documenting, obtaining necessary approvals and publishing processes in the repository.
• Overseeing the implementation of all new and reviewed processes across the Bank.
• Defining process performance metrics and resource productivity thereof.
• Responsible for the design and implementation of a robust and effective Operations Control framework within the Client Experience and Shared Services Unit (Unit). This includes providing oversight and ensuring that:
  
  • Operations control and reconciliation framework is embedded across all functions of the Unit.
  • Provide direction, oversight and execution of the control standards across all functions of the Unit.
  • Adequate monitoring tools are employed to mitigate operational risk across the Unit.

Key Responsibilities/Accountabilities

• Strategic Execution
  • Understanding the overall Bank Strategy and how business processes fit into the Bank’s strategy.
  • Develop and implement suitable business process transformation strategies to respond to internal and external drivers, challenge existing practice and identify new and better ways of working in order to accelerate growth towards achieving its strategic outcomes, whilst maintaining financial balance, and increasing quality and customer satisfaction.
  • Continually recommend improvements and adaptations to existing systems, processes and structures to ensure current and future sustainability of quality service.
• Process Transformation – Program and Project Management
  
  • Support business process re-engineering to ensure that processes are lean, efficient and effective through the elimination of non-value adding activities and identification of opportunities that support/drive the migration of transactions to economically viable alternative electronic delivery channels.
  • Undertake business analysis, business requirement gathering, solutioning, project management, governance and control and delivery activity across process transformational programmes and projects.
  • Support teams with skills in process excellence, project management, facilitation, problem solving, accelerating transformation and value creation to drive toward required outcomes.
  • Perform substantiation tests to ensure the right process initiatives are undertaken and the business benefits are being fully realized.
• Efficient and Effective Delivery in business unit
  
  • Develop improvement initiatives in line with the Business strategy and/or requirements
  • Drive the implementation of new/revised Key Business processes/procedures
  • Oversight management of Process mapping, review and documentation
  • Drive the development and maintenance of SMART Process Metrics for all processes using Business Process management tools
  • Develop, implement and maintain Benchmarking and Process productivity metrics for key business processes
  • Develop, implement and maintain staff resourcing determination metrics for business units as relates to work volumes and measures
  • Relationship management with Key Business Process Owners and stakeholders
  • Manage and align process change requests.
• Optimise the risk profile in the business unit
  
  • Identify the major process and automation risks faced by business units and ensure that the required controls are in place to monitor and reduce exposure. In this regard, design appropriate monitoring tools and metrics.
  • Ensure compliance with approved limits and levels of authority.
  • Ensure Satisfactory audit ratings and track to closure all action plans arising from risk assessments, ops risk reviews, internal and external audits and regulatory inspections to improve the control environment relating to assigned area.
  • Ensures that key controls and all important qualitative / quantitative assessments of the control profile for the Unit’s function are properly assessed and reported on.
  • Ensure that solutions are implemented to reduce, mitigate or remove risks facing the functions of the Unit.
  • Maintains robust reporting mechanisms for risks and performance indicators, outstanding and exceptional reconcilable items, trends and operational incidents
  • Escalation of outstanding items as guided by the escalation matrix.
• Compliance
  
  • Ensure implementation and adoption within assigned portfolio of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes monitoring and identifying any material compliance related breaches and escalating them to line management and the Compliance Office.
• People Management
  
  • Ensure management of headcount within assigned area is within agreed budgets and continuous evaluation of productivity of assigned staff is undertaken to determine optimal resourcing.
  • Evaluate and manage the performance of direct reports to achieve a high standard of competence, motivation and service orientation, focusing on the development and retention of talent.
  • Ensure succession plans are in place for key positions within assigned units by ensuring appropriate training and development programs are implemented with a view to capacity building.
  • Identify strengths and development areas and ensure that staff receive adequate training intervention aimed at ensuring staff are appropriately skilled to do their jobs.
  • Proactively coach and mentor direct reports
• Stakeholder Engagement
  
  • Builds and maintain credible and value adding relationships with stakeholders, including management, peers, internal and external audit.

Preferred Qualification and Experience

Requirements:
Minimum Qualifications

• First Degree
• Field of Study: Engineering/Business
• Other qualifications, certifications or professional memberships
• Certified Business Analyst
• Six Sigma – Black Belt
• Business Process Management
• Project Management

Experience

• Business Support
• Business Operations – Operating systems and processes.
• Years: 7-10 years
• Experience Description: Bank Operations including process design.

Knowledge/Technical Skills/Expertise

• Generating Ideas
  The greater the number of alternative ideas or solutions generated, the greater the probability of finding a good solution. This competency is about how fluent an individual is at generating ideas, the number of ideas they generate and how confident they are in their ability to generate unusual ideas or favour radical solutions. This is further enhanced by the extent to which an individual enjoys the creative process.
• Competency Label: Providing Insights
  This dimension is about providing insight with regards to aspects that are likely to have an impact on the organisation. It is about making it clear to others what the implications of internal and external organisational environmental factors and processes are on the competitive position of the organisation. “Providing Insights” should be done with a focus on improving the situation.
• Competency Label: Interpreting Data
  This competency is about interpreting data accurately with an emphasis on the processing and interpretation of numbers. This competency also includes the utilisation of technology.
• Convincing People
  This competency is about bringing others over to your point of view. The emphasis in this competency is on being persuasive and taking a negotiating approach. In addition, “Convincing People” focuses on individuals being able to shape others’ opinions.
• Establishing Rapport
  This competency is about the behaviours an individual should employ in order to effectively engage people, establish positive personal contact and improve the likelihood of maintaining positive relationships. This competency is therefore about putting people at ease, making friends and helping people feel welcome.
• Making Decisions
  This competency is about the pace at which individuals are prepared to make decisions, as well as their willingness to take responsibility for their decisions when under pressure. It also deals with the extent to which individuals are definite about their views and opinions.
• Conveying Self-Confidence
  This competency is concerned with individuals displaying a strong sense of self-worth and projecting confidence in the workplace. Important facets emphasised in “Conveying Self-Confidence” include individuals being positive about themselves and having a sense of being in control of their own future.
• Embracing Change
  This competency, in the context of organisations is concerned with the extent to which individuals accept challenges and change as well as the extent to which individuals cope well with uncertainty. Accepting change and coping with uncertainty can enhance one’s ability to adapt effectively to changing circumstances, which is an ability of increasing importance in an ever more dynamic business environment.
• Upholding Standards
  “Upholding Standards” within the organisation is important for ensuring that high quality products and services are provided as well as for ensuring that trust is created and maintained. Individuals need to focus on developing proper and discreet behaviour and to honour their commitments in order to be effective at demonstrating this competency.

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Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible

Job Purpose

Provide strong operational support to the Operational Excellence function by:

• reviewing, documenting and publishing Bank processes in line with set bank policies and procedures.
• compiling and providing relevant, accurate and timely reporting.

Key Responsibilities/Accountabilities

• Design of new and refined business processes
  
  • Facilitate process design workshops with participants from across the process value chain. Document the to-be processes using process flow diagrams and supporting documents in the format as required by the bank (for example Aris or MS Visio maps).
  • Engage with operational risk and compliance teams to review the new processes from a control and compliance perspective. Improve the control points if required.
  • Work with business teams and project managers to conduct proof of concept exercises to test the viability of the processes. If required, make changes in the process steps.
  • Identify processes changes that would benefit from running in live pilots before rolling out to the larger organisation. Ensure that there is a mechanism in place to obtain critical feedback from pilot sites or divisions. Incorporate improvements into the processes before deploying.
  • Where required, conduct process-based cost analysis on the different parts of the process including determining the commercial impact of the process changes in relation to previous processes. Ensure that any financial benefits that are realised in the new process are validated by Finance and accounted for in the project benefits.
  • Lead the updating of requirements and process designs as new information comes to light.
  • Assess the risks and potential impacts of new or updated processes on systems, related processes and control measures. Highlight the risks to the process owner together with recommendations for mitigating actions. Where technology changes are required due to process or control changes, participate in the development of the system specifications.
  • Ensure that the processes pass control assessments conducted by operational risk and audit teams. Close any gaps that they may identify and own the action items related to the process design.
  • For selected processes, work with execution teams or back office teams to develop supporting service level agreements, uptime requirements and other key metrics.
  • Participate in the development of training manuals, quick reference guides and other materials that explain the processes to employees
• Assess existing business processes for their relevance and efficiency
  
  • Work with business process owners to define the priority list of business processes that could be automated or simplified.
  • Review the processes using productivity data, cost analysis and other means to determine what the improvement opportunities are. Determine if more research or analysis is required and what the most appropriate research would be. Further research could include activities such work study with people performing the process steps, desk-based research on alternative processes or reviews of incident logs and audit/assurance reviews.
  • Make recommendations to process owners and other leaders in the business unit on which processes should be prioritised based on the research findings.
  • Contribute to the development of business cases for process re-engineering that will require direct expense or formal projects to be launched by providing a view on the effort that will be required and the types of resources that will be needed.
  • Develop the case for internal process changes or small enhancements and obtain approval from the business unit leadership and the process owner before commencing redesign work.
• Process Governance and Standardisation
  
  • Ensure that strict version control and document management is applied to process maps and supporting work instructions and RASCI charts.
  • Act as a key point of contact during audit reviews of processes. Ensure that all the documentation auditors need to review processes are made available.
  • Provide guidance to external contractors or consultants that are contracted to do process design work on the process standards, tools and methods used in the bank. On request, perform quality assurance on their process documentation.
  • Track and monitor that all process changes are aligned to supporting items such as policy documents, detailed work instructions, job aids and reference guides.
  • Ensuring that the quality management system conforms to the requirements of the International Standards – ISO 9001:2015
  • Reporting on the performance of the quality management system and on opportunities for improvement.
  • Ensuring that the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented
• Reporting
  
  • Employ a variety of analysis tools, gather management information across assigned units and design specific relevant reports to management.
  • Provide relevant, accurate and timely reporting to senior management and governance committees.
• Compliance
  
  • Outputs and measures
  • Ensure implementation and adoption of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes monitoring and identifying any material compliance related breaches and escalating them to line management and the Compliance Office.
• Stakeholder Engagement
  
  • Builds and maintain credible and value adding relationships with stakeholders, including management and peers.

Preferred Qualification and Experience

Minimum Qualifications

• First Degree
• Field of Study: Engineering/Business
• Other qualifications or certifications
• Lean Six Sigma Certification – Yellow or Green Belt
• Project Management

Experience

• Business Support
• Business Operations
• Years: 3-4 Years
• Experience Description: Process design and drafting.

Knowledge/Technical Skills/Expertise

Behavioural Competencies

• Examining Information
  This emphasises logical reasoning, specifically when referring to an individuals’ understanding of information and the clear communication of such information in writing. Logical reasoning is supported by a fact based or objective approach.
• Generating Ideas
  The greater the number of alternative ideas or solutions generated, the greater the probability of finding a good solution. This competency is about how fluent an individual is at generating ideas, the number of ideas they generate and how confident they are in their ability to generate unusual ideas or favour radical solutions. This is further enhanced by the extent to which an individual enjoys the creative process.
• Convincing People
  This competency is about bringing others over to your point of view. The emphasis in this competency is on being persuasive and taking a negotiating approach. In addition, “Convincing People” focuses on individuals being able to shape others’ opinions.
• Checking Details
  This competency is concerned with the careful checking and confirmation of details in a task. Another behaviour associated with the “Checking Details” competency is being accurate. Being accurate requires individuals to have a strong quality orientation as well as to be thorough and detailed in their approach when completing tasks in order to avoid making mistakes.
• Producing Outputs
  This competency is about ensuring that tasks are completed within the given time-frame. Behaviours that are emphasised in this competency include working at a fast pace, maintaining productivity and multi-tasking.
• Adopting Practical Approaches
  Adopting practical solutions with an emphasis on learning by doing. This competency requires individuals to utilise common sense when required. Ultimately, this competency is important in order to ensure that organisations implement feasible solutions.

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Job Purpose

Provide strong management and operational support to the Head, Client Experience and Shared Services by taking responsibility of and managing all aspects of developing, implementing and driving the GRES and Physical Security strategies, functions and services to ensure alignment to and the achievement of the Bank’s overall strategy.

Key Responsibilities/Accountabilities

• Strategic Execution
• Understanding the overall Bank Strategy and how Real Estate and Security Management fits into the overall Bank’s strategy.
  Develop, implement and drive the in-country GRES and Physical Security strategies and related goals; monitor the effectiveness of the implemented strategy, plans, processes, and standards and revise them on an on-going basis.
  Provide strategic leadership to the GRES and Physical Security functions through researching and implementing the best practices to meet the customers’ needs.
  Provide strategic and operational management input, feedback, solutions and innovation from a GRES and Physical Security perspective
  Provides the strategic prediction of security trends and patterns.
  Implements continuous improvement initiatives in coordination with the Head, Client Experience and Shared Services with a view to ensuring efficient and effective functioning and high level of service within the GRES and Physical Security functions.
• Operational Performance:
  Liaise with Business Units on a regular basis on GRES matters that include Space Planning and Brand image to deliver the required standards on the “look and feel” across all Real Estate; keeping abreast of property acquisitions, disposals, etc
  Reduce sundry spend to below agreed organisational objectives (Industry best practice).
  Deliver and create an automated demand planning and forecasting tool to influence reduced stock holding value/s and erratic buying.
  Ensure the appropriate lease negotiations and agreements are in place.
  Design, cost, implement and manage projects across all phases of the project life-cycle; translate user requirements into practical property solutions and manage projects in terms of quality, timing and cost
  Facilities management which includes the following;
  Provision of support staff and services
  Management of the warehouse including stock, fixed assets and records
  Fleet management including bank owned and leased cars as well as the fuel reservoir.
  Management of all the bank equipment and machines that are supported and maintained by the GRES department
• Sets up security controls in line with the prevailing environment and formulates a security framework for Stanbic Bank with the focus on value engineering and fit for purpose security solutions
  Constantly monitors the security equipment and ensures its maintenance and upgrade timeously in line with the required standards, approved minimum standards for physical security, in line with Group Standards and Central Bank requirements
  Supervise the installation of Security equipment, Access control, CCTV, Alarms, Fire detection.
  Ensure embedment of standard operating procedure (SOP) and ensure staff and guarding service providers are trained on the relevant SOP
  Keep abreast of the relevant in-country occupational, health and safety and other GRES related legislation and regulations and ensure adherence to these in the delivery of GRES and Physical Security services – translate the Central Bank guidelines, in-country
  Research and update their knowledge and business intelligence on the latest thinking, trends, best practices, international standards, tools and technologies in the GRES domain and other relevant disciplines, including strategic and operational management, Real Estate arena, leadership and people management
  Drive a focus on the quality and continuous improvement of the GRES and Physical Security function through the on-going guidance of the teams and the on-going review and improvement of policies, services, processes and behaviors
• Cost Management
  Develops and implements tactical initiatives to reduce cost and ensures that budgets for allocated units are met
  Ensures that throughput is maximised by implementing principles of Lean manufacturing, Six Sigma and strategic sourcing principles
  Develop and monitor the units Capital (Capex) and Operating (Opex) budgets, ensuring that all services are delivered within the estimates defined in the Budgets; work closely with Finance to ensure that costs are monitored and controlled and GRES and Physical Security services are delivered in a cost-effective manner.
  Report on actual expenditure against budget, including variance reporting and providing commentary on variances when necessary
  Manage and control all administration and cost management for the unit within authority limits; and drive the generation of ideas that influence the reduction of operating costs
• Customer, Business Partner & Stakeholder Relationship Management
  Ensure that the GRES and Physical Security team is effective and efficient in delivering practical, timeous and cost-effective services that meet business needs and enable improved business performance
  Evaluates the perceptions of the GRES and Physical Security functions and services to ensure that the services are positively reflected with both internal and external stakeholders; collate feedback and integrate it into the development of new and enhanced services and behaviours
  Sell the in-country GRES and Physical Security services and solutions to all relevant stakeholders and facilitate the necessary mind-set changes; stand up for their views and ideas when necessary and play the role of trusted advisor
  Builds sustainable relationships and partner with all relevant stakeholders on a regular basis, in order to secure the necessary relationships and benefits.
  Implement and monitor all key GRES and Physical Security related metrics and performance measures; including the delivery and monitoring of SLA’s (internal and external providers) and the collation of key statistics and associated reporting
  Signs service level agreements (SLA’s) with the various stakeholders and ensures thorough understanding of requirements and service level expectations to ensure that the function continues to meet and exceed expectations.
  Investigates complaints and satisfaction levels with the GRES and Physical Security offerings through continuous interaction to ensure high service levels by the team.
  Ensure that the impacts of GRES and Physical Security related changes are communicated effectively to all stakeholders and the associated risks are mitigated in a timeous and holistic manner
• Monitoring and Control
  
  • Sources strategic tactical information and plot this information on the Risk Matrix and maintains the document.
  • Identifies and assesses the risks facing GRES and Physical Security, including projects thereby providing effective loss and risk management to mitigate related operational risks
  • Provide guidance and advice in managing GRES and Physical Security related risks, complex problems and key opportunities.
  • Liaises with business areas through continuous interactions to ensure that best practices are implemented and a standard approach is followed
  • Implement effective governance and control around unit spend.
  • Ensure that quality assurance processes are embedded and the monitoring of quality assurance is carried out; drive a culture of innovation, operational efficiency and continuous improvement in a participative and empowering manner
  • Ensure proactive and regular reporting of critical and exceptional GRES and Physical security related information to the Head, Client Experience and Shared Services and required Bank Governance committees.
• Compliance
  
  • Ensure implementation and adoption within assigned portfolio of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes monitoring and identifying any material compliance related breaches and escalating them to line management and the Compliance Office.
• People Management
  
  • Drive and facilitate the appropriate recruitment, training, development, career planning, talent management and retention of staff.
  • Ensure management of headcount within assigned area is within agreed budgets and continuous evaluation of productivity of assigned staff is undertaken to determine optimal resourcing.
  • Evaluate and manage the performance of direct reports to achieve a high standard of competence, motivation and service orientation, focusing on the development and retention of talent.
  • Ensure succession plans are in place for key positions within assigned units by ensuring appropriate training and development programs are implemented with a view to capacity building.
  • Identify strengths and development areas and ensure that staff receive adequate training intervention aimed at ensuring staff are appropriately skilled to do their jobs.
  • Proactively coach and mentor direct reports
• Stakeholder Engagement
  
  • Builds and maintain credible and value adding relationships with stakeholders, including management, peers, internal and external audit.

Preferred Qualification and Experience

Minimum Qualifications

• Business management / Business related degree
• Real Estate qualifications/certifications
• Other qualifications, certifications or professional memberships
• Project Management
• Business Administration

Experience

• Extensive experience in management of real estate.
• Experience in management of security function, systems and processes
• Experience in management of service providers, negotiation and implementation of service level agreements
• Practical process and project management experience
• Experience in managing people (direct and indirect reports) and relationship building across multiple locations and geographies
• Experience in working in multi-discipline teams, fostering collaboration, team work and the delivery of improved business performance
• Contractor and vendor management
• Budget and cost management

Knowledge/Technical Skills/Expertise

• Budgeting and planning skills
• Risk identification and assessment skills
• Negotiation skills
• Managing and planning projects
• Ability to analyse trends and make forecasts
• Contract management
• Ability to analyse trends and produce forecasts
• Detailed understanding of procurement, security, logistics, leasing, facilities and premises policies and practices
• Ability to negotiate in a complex environment
• Comprehensive understanding of Central Bank guidelines, GRES and Physical Security including Organisational Health and Safety related regulations.
• Practical knowledge of how to input, access and utilize information to analyze forecast trends
• Working knowledge and principles of capacity management in terms of resource options, availability and costs
• Knowledge of cost management principles and practices
• Up to date business intelligence in Real Estate and Security domains.
• Contract knowledge
• Project and tender management
• Budgeting and cost management principles and processes

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Job Purpose

Provide strong management and operational support to the Senior Manager, Specialised Operations by taking responsibility of and managing all aspects of Trade Operations.

Key Responsibilities/Accountabilities

• Strategic Execution
  
  • Understanding the overall Bank Strategy and how the operational aspect of Trade Operations fits into the Bank’s strategy.
  • Develop and nurture working relationships with Business units – CIB and PBB to ensure that the strategy and business objectives of the Client and the Bank are achieved. In this regard, the job holder is expected to support Business Partners by identifying new and additional opportunities and as a subject matter expert support the business with trade related client engagements.
  • Drive and role model a superior client orientated culture within Trade Operations.
  • Continually recommend improvements and adaptations to existing systems, processes and structures to ensure current and future sustainability of quality service.
• Efficient and Effective Delivery in business unit
  
  • Verify and check (original applications/documents on paper) assigned trade transactions, to ensure they meet the Bank’s laid down operational policies and guidelines, and to ensure neither bank nor customer is placed at risk.
  • Log and check transaction inputs/entries in Transaction Processing System to ensure accuracy and completeness.
  • Ensure safe custody of documents ensuring accurate and complete records/files are maintained for all transactions as per laid down policies, procedures and regulatory requirements.
  • Maintain high levels of operational efficiency, cost control and performance in Trade Services through the strict adherence to SLAs, KPIs and KCSA’
  • Provide efficient customer service at the Trade counter and maintain relationships with existing Trade Customers by understanding the Customers’ Business needs, providing requisite advice on Trade Services and ensuring customer satisfaction.
  • Inculcate a culture of “Get it Right First time” – zero errors and no customer complaints.
• Optimise the risk profile in the business units
  
  • Identify the major risks faced by the Trade Operations unit and ensure that the required controls are in place to monitor and reduce exposure.
  • Ensure compliance with approved limits and levels of authority.
  • Limit potential losses to the bank by ensuring that laid-down Trade processes and procedures are adhered to.
  • Ensure all Trade suspense and operational accounts are reconciled at required frequencies and that reconciling items are dealt timely and correctly. In this regard, ensure timely and regular reconciliation of all items pertaining to Trade Finance e.g. NOSTRO, Liability Accounts and suspense accounts.
  • Ensure that revenue recoveries are done in a timely manner for Trade services provided.
  • Ensure detailed analysis of incidents is conducted and remediation actions implemented to prevent recurrence.
  • Responsible for the implementation and adoption within Trade Operations unit of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes, including Business Continuity Management. This includes monitoring and identifying any material compliance related breaches and escalating them to the Compliance Office.
  • Ensure Satisfactory audit ratings and track to closure all action plans arising from risk assessments, ops risk reviews, internal and external audits and regulatory inspections to improve the control environment.
• Manage change in the business units
  
  • Support business process re-engineering to ensure that Trade processes are lean, efficient and effective through the elimination of non-value adding activities and identification of opportunities that support/drive the migration of transactions to economically viable alternative electronic delivery channels.
  • Aid in identifying high impact projects/programs/initiatives within the line of business with a view to continuous improvement.
  • Ensure value adding assessments of projects/programs/initiatives are conducted to ensure identified risks are appropriately mitigated prior to the projects/programs/initiatives going live.
• Compliance
  
  • Ensure implementation and adoption within Trade Operations of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes monitoring and identifying any material compliance related breaches and escalating them to line management and the Compliance Office.
• People Management
  
  • Ensure management of headcount is within agreed budgets and continuous evaluation of productivity of assigned staff is undertaken to determine optimal resourcing.
  • Evaluate and manage the performance of direct reports to achieve a high standard of competence, motivation and service orientation, focusing on the development and retention of talent.
  • Ensure succession plans are in place for key positions within assigned units by ensuring appropriate training and development programs are implemented with a view to capacity building.
  • Identify strengths and development areas and ensure that staff receive adequate training intervention aimed at ensuring staff are appropriately skilled to do their jobs.
  • Proactively coach and mentor direct reports
• Stakeholder Engagement
  
  • Builds and maintain credible and value adding relationships with stakeholders, including management, peers, internal and external audit.

Preferred Qualification and Experience

Qualifications

• First Degree
• Field of study: Business Commerce
• Other qualifications, certifications or professional memberships
• Trade Products Certification/Accreditation – Certified Documentary Credit Specialist (CDCS), Trade Skills Assessment and Certified Specialists on Demand Guarantees (CSDG)
• A thorough knowledge and understanding of the provisions and definitions contained in the ICC Uniform Rules.

Experience

• Business Support
• Banking operating systems, processes and controls.
• Years: 7-10 years
• Experience Description: At least seven years of experience at middle level management within the Trade Operations function. Experience at a front-line function an added advantage. Practical and deep knowledge of Trade Products.

Knowledge/Technical Skills/Expertise

• Product Knowledge
  
  • The ability to fully understand core product features and fully interpret operational requirements, evaluate business opportunities, process and system requirements and changes for effective delivery.
• Applies concepts without requiring supervision, able to provide technical guidance when required
  
  • Time Management
  • Sound judgement required in prioritizing work.
  • Mastered the concept, able to act independently, provides guidance and training to others
• Risk/ Reward Thinking
  
  • The ability to provide due consideration to risks, rewards and the cost of control measures in evaluating business opportunities, process and system changes
  • Applies concepts without requiring supervision, able to provide technical guidance when required
  • Competency Label: Product Risk Identification
  • The examination of the essential elements of risk such as; assets, threats, vulnerabilities, safeguards, consequences and the likelihood of the threats materialising
    Mastered the concept, able to act independently, provides guidance and training to others
• Management Reporting
  
  • The ability to prepare quantitative and qualitative analysis on the operations landscape of the business including interpretation and analysis for use by senior management.
  • Mastered the concept, able to act independently, provides guidance and training to others