Job Openings at Microsoft

Job Detail

The Technical Account Manager is the primary customer facing support role within the Microsoft Services organization, and is responsible for the satisfaction of our customer’s support services relationship, for quality delivery and overall customer growth. This role offers an opportunity to be front and center with our customers supporting them in their digital transformation, while accelerating your career by driving business impact.

Responsibilities

Key Accountabilities include:

• CUSTOMER - Creates a strategic support relationship with key stakeholders within our customer organizations, both within IT and their business
• groups to enable quality delivery aligned to their business outcomes. TAMs focus on understanding the customer’s business and IT objectives in
• order to develop and manage the delivery of services to enable customers to realize the of value of Microsoft products and cloud services. The TAM must be a change agent by articulating the case for change and helping our customers evolve their IT maturity, drive productive use of Microsoft products, and enable and support IT to make the business more effective.
• BUSINESS - The TAM is responsible for sustainable growth through routinely partnering across a One Microsoft team to strategize on ways to create new opportunities within the accounts they service. The TAM is responsible for the profitability of our services and increasing our customers cloud commitment through portfolio management, all in a manner consistent with Microsoft’s legal, fiscal and personnel policies.
• DELIVERY - The TAM must be aware and proficient in understanding the Services portfolio, and the entitlements and benefits available to the
• customer to be able to articulate the value of these services to support customer success. The TAM is responsible for understanding the customer’s priorities and constructing a strategic plan that defines the Support team’s approach to bring value to the customer. The TAM pursues, orchestrates, and facilitates programs of work to deliver outcomes that bring value to the customer. The TAM is the owner of the overall support experience across the entire lifecycle that includes planning, consumption, and delivery governance.
• LEADERSHIP - This role requires strong communication skills and imaginative, bold thinking in all situations, as well as displaying executive presence and confidence. The TAM must be able to show leadership in supporting teams comprised of Microsoft, Partner and customer resources who may be engaged in the delivery of complex solutions.

Qualifications

• Proven experience in an Enterprise environment with a strong understanding of corporate and public sector customer support needs.
• Service delivery management
• Customer Relationship management
• Strong communication skills across IT and business leadership
• Consistently demonstrates strong organizational, project/program management, change management, and problem-solving skills.
• Be a confident leader, able to orchestrate across multiple groups to ensure customers outcomes are met.
• Bachelor’s degree or equivalent work experience.
• ITIL Foundation Certificate preferred.
• A character that exemplifies Microsoft values including integrity, honesty, openness, personal excellence, constructive self-criticism, and mutual respect.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Job Details

Are you insatiably curious? Do you collaborate well with others, knowing that better solutions come from working together? Are you motivated every day to empower others to achieve more through technology and innovation?

If yes - Our Graduate Experience is designed for you.

What's in it for me?

Foundation. Microsoft is a workplace unlike any other. Our graduate experience helps new hires hit the ground running, navigate a complex global organization and position themselves for success.

Purpose. Our interactive program is designed to complement a graduates day- to-day role. It exposes them to senior leaders and high-level business strategy to ensure they are plugged into the bigger vision.

Network. Our graduate experienceprovides the opportunity to connect and learn from more hundreds of peers and alumni in more than 80 countries - to create professional relationships and cross-cultural experiences that are invaluable to career success.

And much more including global networking & mentoring opportunities and full competitive Microsoft benefits package!

Responsibilities

This is where ideas get transformed into technology. By focusing on the technical side of things, you’ll get a first-hand look at our revolutionary business solutions, and a say in how we make good products even better. If all goes well, we may even progress with one of your ideas - an idea that could change the course of technology. Taking on a customer facing technical role, you’ll get to grips with the world’s most advanced technologies, see new products come to market and introduce cutting-edge technology solutions to our customers. We have some of the world’s biggest companies as clients. If you like the idea of creating technical solutions to help them overcome their business problems, this is the role for you.

Qualifications

• Pursuing or within one year of graduation from a full time Bachelor’s or Master´s degree
• Education background in computer science, computer engineering, IT, electrical engineering, IT & Business innovation or other related fields
• First practical experiences or internships in IT technology related fields
• Combining business acumen with technological experience
• Well developed communication, presentation as well as analytical and problem-solving skills
• Negotiation, customer service, and interpersonal skills
• Passion for technology
• Fluency in English and local language is required
• Full work authorization is required

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.