Payment and Receivables Operations Assistant at Citi

Overview

Acting as the functional heart of our business, Operations makes everything work on time and on target, in a world that demands lightning-fast transaction speeds, pinpoints execution accuracy and full visibility. It ensures global transactions flow smoothly around the clock, wherever we do business. Without it, the daily clearance, settlement and execution of a trillion dollars’ worth of trades and the weekly movement of tens of billions of dollars in dozens of world currencies would come to a complete standstill.

Success Profile

You’ll have strong communication, planning and organizational skills which will benefit you and the team. Our teams need individuals who can research, process, and interpret large amounts of information everyday which will allow you to make ethical decisions with integrity

• Analytical
• Adaptable
• Logical
• Quick-thinking
• Multi-tasker
• Efficient

Responsibilities

The Cash and Trade Proc Rep - C04 is an role within the operations team responsible for processing of payments and handling of  operational receivables.

The overall objective is to perform processing activities in a fast-paced environment while focusing on quality, details, accuracy and controls.

RESPONSIBILITIES:

• Apply basic technical knowledge to ensure efficient customer service that meets quality standards
• Transactions processing and reconciliations especially for cross border payments, domestic payments, instant payments, managers cheques , tax payments  and correspondent bank processes
• Handle mobile payments and reconciliations
• Assist with activities related to compliance and control
• Perform job duties by following detailed procedures or explicit instructions under direct supervision
• Aid in internal and external customer contact
• Serve as a backup processor for team members
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

SKILLS & KNOWLEDGE:

• University Degree
• Attention to detail
• Ability to prioritize
• Ability to handle pressure.
• Speed and accuracy.
• Familiarity with the processing systems

PERSONAL ATTRIBUTES:

• Good interpersonal skills and ability to communicate effectively.
• A team player
• Willing to learn, a fast learner preferred
• Good judgment.
• Ability to work independently/ unsupervised

Analytical skills will be key in Execution of the role.

EDUCATION:

• University graduate with minimum  upper second honors (or equivalent)

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Quality of work has to be high due to a high level of customer awareness and competition. Timeliness and error free processing of transactions is key.
• Be alert on frequent changes in Government regulations, Bank policies and procedures due to restructuring.
• Ability to handle large volumes.
• Flexibility and adaptability to change.
• High volumes of transactions which require more time to process
• Due diligence is required at all times to ensure that documentary procedures are adhered to as per the banks regulations.