Personal Banking Recoveries Manager at Commercial Bank of Africa Ltd (CBA)

Job Purpose Statement

• Ensure focused attention on and closely monitor the performance of the Banks Portfolio at Risk to include the Banks non-performing loans portfolio within the Personal Banking Sector. A clearly defined strategy for the following:
• Ensuring that early arrears PAR does not move to NPL status:
  Ensuring that all accounts that have moved to NPL status are recovered or rehabilitated in to performing status.

Personal Banking Recoveries Manager Job Key Responsibilities & Percentage Time Spent

• Strategic direction and Review of Collection team performance with a view to correcting early credit weaknesses thereby significantly reducing classification and provisioning within the personal Banking sector. 25 (%)
• The management of the Banks Personal Banking Book with a view to recovering and or restricting to performing status all PB NPL within the shortest possible period 25(%)
• Formulation and execution of appropriate exit strategies on the Banks Non performing Book. 10(%)
• Providing leadership and guidance to both Collection and Recovery teams so as to ensure high performance and adherence to laid down policy and procedures. 10(%)
• Regular/annual review and amendment of RMU policy and procedures to reflect emerging market changes and dynamics. 5(%)
• The management and supervision of all external stakeholders involved in debt recovery to include Auctioneers, Independent Collection
• Agencies, Storage companies, tracking companies etc.10 (%)
• Responsible for CRB reporting and co-ordination 5(%)
• Advise Bank through Head RMU on periodic PB provisioning and debt write offs.(10%)

Competence Requirements for Personal Banking Recoveries Manager Job

• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Remedial Management skills to effectively perform remedial management activities/tasks in a manner that consistently produce high quality of service.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidance to consistently achieve required compliance standards or benchmarks.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Planning and organizing skills to effectively manage own work and adhere to turn around times.
• Quality orientation to facilitate management of services provided by partners and adherence to laid down policies and procedures in remedial management operations.
• Report Writing Skills.

Qualifications & Experience for Personal Banking Recoveries Manager Job

• University degree with a second upper /GPA 0f 3.00 and above or equivalent
• 7 years banking experience, 3 of which should have been in credit
• Added advantage if in possession of relevant professional qualification in banking, Credit risk management and o/r law.