Client Success Manager at Summit Recruitment and Search

Key Responsibilities:

• Professionally engages with and holds senior relationship with client’s organisation.
• Identify opportunity within the client’s organisation in order to further entrench the Company service offering.
• Manage annual review process.
• Proposal development for contract negotiation.
• Plan, execute & supervises client success task and assignments.
• Ensuring accurate & timely delivery of assignments to clients as per contractual obligation.
• Travel regionally in order to engage, train and up skill clients in the region.
• Participate in clients conferences, presents & facilitate workshops & engagements.
• Orientates, trains & mentor’s junior client success members.

Qualifications:

• Must have a bachelor’s degree in Business, Marketing or Business Science.
• Must have a minimum of 5 years of experience in consumer goods, customer insights, market research and retail.
• A minimum of 3 years in business development, client facing position or consulting.
• Excellent interpersonal skills.
• Financial knowledge & strong business acumen.
• Highly numerate with excellent attention to details.
• Understanding of the client’s lifecycle and in depth knowledge & understanding of the client’s strategic business objectives.
• Pro-active and confident.
• Flexible & agile with the ability to work on multiple projects.