Quality Assurance Team Leader at Kilimall

Responsibilities for Quality Assurance Team Leader Job

• Lead the QA team to complete the target of quality in CSC;
• Responsible for the development of real-time monitoring and recording of historical recording data based on project characteristics and operational conditions;
• Responsible for the basis of quality control standards, the recording of the project team personnel assessment. According to project needs in a timely manner to improve various types of statements and update the content of the monitor
• Communicate with the project team leader and the training team for the common problems of the project team, so as to better plan and improve the training program and track the training effect. Responsible for first-line business training and promotion.
• Responsible for the selection of each QA specialist every day wonderful recording and problem recording editing recording database.
• Responsible for the weekly recording analysis will be organized to summarize the actual problems of the week and make recommendations for improvement.
• Put forward the optimization program;

Quality Assurance Team Leader Job Requirements

• College degree or above;
• Good leadership and ownership;
• Good communication and judgment ability, oral and written expression fluent unobstructed;
• As least 3 years working experience in call center quality control and have the experience in team management;
• Proficiency in office softwares, like excel, word, PPT etc.;
• Have a strong ability to organize and coordinate work, as well as the ability to solve and analyze problems;
• High sense of service and sense of responsibility, patience and enthusiasm, strong communication and coordination.