Automotive Workshop Supervisor at Royal Management Consultants (RMC )

Job Responsibilities of the Automotive Workshop Supervisor:

• Responsible for job allocation and job flow in the workshop including job scheduling and labor allocation for day to day operations.
• Co-ordinate resources, (operational and human) schedules and activities to effectively manage the Workshop.
• To act as a technical expert in the workshop advising staff on the tasks that needs to be accomplished.
• Record observations and findings during diagnostics run and decide on the correct method of repair, as necessary.
• Ensure all vehicles are serviced in accordance with the company’s standards & that pro-active planned maintenance is carried out continuously.
• Ensure operational safety and compliance with environmental laws and regulations.
• To Control Workshop tools & accessories inventories as well as keeping up to date with new technology.
• Delegate daily duties and supervise all work being carried out by the workshop staff.
• Control workshop tools and accessories inventory as well as keeping up to date with new technology tools that could be purchased by the company.
• Detail oriented and capable of delivering high quality outputs
• Ability to effectively communicate timelines and project progress with both internal and external management teams
• A start-up personality; entrepreneurial, ambitious, independent, detail oriented, proactive, flexible, and resilient
• Excellent problem solving and analytical ability in cross-functional and multi-cultural environment; able to define problems, collect relevant data, extract meaning, and draw valid conclusions
• Identify skills gap and advise the management on areas to train the staff to improve technical knowledge and job performance of workshop staff.
• To ensure workshop staff wear protective clothing (PPEs) at all times while in the workshop floor including all non-workshop/technical staff.
• Organize all customer rescue missions ensuring all resources and authorization required is acquired within the shortest time possible.
• Ensure properly documented job cards with clear instructions are opened for every repair/service/rescue job to be undertaken by the workshop staff and that all required information on each job card is properly maintained.
• To ensure that all vehicles are serviced in accordance with the company’s service standards and that pro-active planned maintenance is carried out continuously.
  Ensure vehicles are mechanically sound and available for test days and investor visits.
• To act as a technical expert in the Workshop, advising staff on tasks and sharing knowledge, for example through regular toolbox talks.
• To instill and maintain a strong health and safety culture amongst the Workshop team with a good understanding of risk assessments.
• To ensure that the workshop housekeeping and operating practices are of a high standard and that special tools and equipment are well maintained.
• Generate ad-hoc reports as required by the management.
• Develop Service Level Agreements (SLA) with internal customers.
• Establishing efficient processes and structures in order to optimize the usage of available resources and to ensure quality in the deliverables.

Qualifications of the Automotive Workshop Supervisor:

• The ideal candidate should have a track record of academic and professional achievement and demonstrate a strong business acumen and passion for after sales services.
• He or she should combine expertise in workshop management with exceptional communication, interpersonal, and leadership skills as well as on-the-ground pragmatism and patience necessary to manage ambiguities involved with an early-stage venture in a developing country. Most of all, they should demonstrate integrity and accountability.
• Diploma in Mechanical Engineering (Automotive Option) / Grade Test 1.Degree will be an added advantage.
• At least 3-5 Years relevant experience in motor vehicle service/mainstream motor dealer
• Must have previously held a supervisory role.
• Proficiency in computer packages e.g. Word, Excel
• Excellent interpersonal skills to build strong rapport with others
  Excellent communication and analytical skills