Rooms Division Manager at Altima Africa

Directing, Leading and Managing the Resort’s Rooms Division operations, including but not limited to Front Office Services, Housekeeping, Technical Services and Business Centre Operations. The objective is the assurance of a seamless and efficient operations by providing quality service and product offerings.

The successful candidates will have the following primary responsibilities;

• Developing and Implementing  of the Rooms annual business plan and strategies to ensure the hotel meets its business targets;
• Overall responsibility for all operational components of the division to ensure efficiency and effectiveness of operations;
• Maintaining and developing high standards of operations in Front Office by ensuring all Standard Operation Procedures are relevant, up to date and operationally delivered;
• Developing, Implementing & Maintaining a review and response programme for all Room section covering Trip Advisor and blogs relevant to Guest Services;
• Guiding and Attending daily operations meetings with the team to plan for immediate operational demands;
• Planning, developing and growing the both Front Office and Housekeeping team - through leadership, mentorship and coaching to fuel growth;
• Collaborate with the HR team to ensure efficient and effective recruitment processes that lead to the employment and retention of associates;
• Ensuring active participation in Planning, Implementation and adherence to restaurants, bars and events brand standards, the development of the P&S Audit and other quality auditing mechanisms;
• Preparing annual budgetary information and updates as required;

Monitoring trends within the industry and make suggestions how these could be implemented

COMPETENCIES

• Adapting & Coping;
• Leadership& People Development skills;
• Organising & Planning Skills;
• Strategic Thinking & Results Oriented;
• Communication Skills;
• Innovation & Creativity;
• Analysing& Problem Solving

MINIMUM REQUIREMENTS

• Degree/Diploma in Hospitality Industry with a specialization in Front Office and/or Housekeeping Operations;
• Minimum 8 years of progressively more responsible positions in senior hotel operations(4-5 star environment)
•  Must be computer literate with proficient in use of Hotel systems e.g. Micros, MC, Opera.