Customer Services and Public Relations Manager at Kakamega County

Job Scale 3

This officer will work under the Commercial and Finance Manager

Main job Tasks and Responsibilities

• Develop, jointly with the Commercial and Finance Manager, approved customer service charter, strategies and operating plans that reflect the long-term corporate goals and priorities of the company.
• Create a communication system that transcends between the company and customers to evolve a conducive working atmosphere;
• Ensure the fostering of good working relationships with customers by providing good service in a timely manner;
• Train personnel on public relations;
• Undertake public awareness campaigns on various customer service and public relations.
• Identify and create a rapport with relevant pressure groups
• Build good publicity through participation in community initiatives and feature articles in the media;
• Keep an up to date register of customer details
• Develop and implement company policies on customer service and public relations

Education, Professional Qualifications and Work Experience

• B.Com (Marketing) or B.A International Relations and Diplomacy, B.A in Social Sciences (Sociology, Economics, Criminology, Political Science, Development studies etc) or Degree in Water /Waste Water Technology or equivalent
• Postgraduate Diploma in Public Relations or journalism or equivalent from a recognized institution;
• At least five (5) years relevant experience, 3 of which at a management level
• Relevant Computer Software Packages;
• Report writing skills;
• Management and supervisory skills;
• Customer handling/care skills;
• Knowledge of Water Sector Reforms