Responsible for the overall business engagement & customer satisfaction for the assigned account or accounts.
Development and implementation of value creation initiatives through marketing innovation & analytics leveraging Flytxt platform capabilities while interfacing directly with the OpCo marketing/commercial teams.
Joint responsibility for the governance of the client account in collaboration with the Account Head and the TSD head.
Identify new opportunities in customer value management to generate additional revenue streams & enhance customer experience
Responsible for value creation and value recognition by meeting the strategic & business objectives of the operator.
Responsible for achieving the Revenue objectives by: o Aligning with OpCo overall objectives & expectations o Base management & OpCo KPIs management. o Productizing NEON capabilities as per operator business requirements.
Ensure Service Delivery Acknowledgement (SDAC) & invoice generation (revenue recognition)
Driving CSAT by meeting customer requirements & expectations.
Monthly review with the Corporate/Operator Marketing teams along with respective KAM.
Responsible for ensuring the quality standards of delivery on any documentation shared with the client
Take all measures with respect to Flytxt’s services offered to mobile operators such as subscriber analytics, designing marketing programs with a view to increase Flytxt’s impact at the operator and consequently increase Flytxt revenues.
Provide inputs to Flytxt product management and technology departments to evolve the product and technology to create increased impact at Flytxt customers.
Provide strategy and direction on the development of marketing campaigns, including targeting strategy, value proposition development, and financial performance evaluation.
Conduct and own business analysis that drives and informs strategic recommendations. This hands-on role includes: developing marketing treatment measurement plans, spread sheet / financial analysis, data interpretation and presentation, and coordination with internal/external data teams.
Actively contribute to and manage analytically-oriented projects from inception to delivery, including client communication, internal team management, and the packaging / presentation of deliverables.
Providing strategic inputs to Sales on new business development & opportunity identification. o Geography/Market/Op-Co research to identify opportunities & gaps that can be leveraged by Flytxt. o Participate & provide inputs in the initial stages of engagement in areas such as defining the objective of the engagement, SoW/SoE, Impact measurement methodology etc.
Work with top management of operators and build relationship to sustain Flytxt’s Business.
Responsible for effectively communicating the qualitative and quantitative results of the engagement with the client and ensure proper acknowledgment of the successful initiatives
Mentor and manage the Consulting teams to ensure proper team alignment to business objectives as well as professional development of all team members.
Responsible for executing the internal processes of team management such as resource planning in conjunction with Regional MSD Head and Account Head, performance evaluation of team members and internal governance meetings and reporting.
Creation of best practice content for internal and external use.
10-15 years’ experience.
Consulting background with 5-8 years of experience in management consulting
Knowledge of Product Management and U&R activity in the Telecom sector, either with consulting projects or working directly for telecom operators.
Ability to understand Technology related to platforms & telecom.