Warehouse Team Leader at Swissport

The successful candidate is responsible for ensuring that operational excellence is delivered without compromising on quality, safety and service delivery.

Warehouse Team Leader Job Key Duties and Responsibilities

• Staff engagement – provide direction and guidance to a team pre, during and post flight towards achieving operational excellence.
• Develop and foster good relations with customers, authorities and industry stakeholders.
• Provision of excellent customer service through various customer touch points i.e. face to face, email and telephone interactions.
• Provision of accurate information to accounts to enable correct billing.
• Team management and resource planning through effective duty allocations.
• Ensure implementation of Standard Operating Procedures (SOPs).
• Ensure proper reporting of shift operations to the Operations Managers.
• Ensure proper documentation has been generated, checked and confirmed for goods passing through our warehouse.
• Maintain general security of the warehouse in accordance with SCS procedures.
• Observe health & safety measures to ensure and maintain safe working conditions.
• Ensure full compliance to Customer Airline and Regulatory requirements.

Qualifications for the Warehouse Team Leader Job

• Education: KCSE Mean C+, IATA Cargo certification and computer proficiency.
• Professional Experience: Aviation industry experience preferred/Management course.
• Experience: At least 2 years in a busy operational environment.
• Proven track record in managing teams and operating in a cargo environment is an added advantage.
• Excellent communications skills.