Servicing & Collections Team Leader at Branch.co

Responsibilities for the Team Leader Job

• Develop daily workflow for the loan servicing team
• Review and update the process for SMS/In app/Social media repayment messaging response
• Prepare regular and ad-hoc analyses on team performance and trends in loan servicing
• Derive borrower contact lists from our system using SQL
• Preparing team Schedule and regular capacity planning
• Conduct regular one on one and trainings for Servicing Associates
• Implement existing standard operating procedures and update with new processes
• Work with other team Leads for loan review and Customer Service to recommend product changes with aims of improving borrower experience and driving up repayment rates
• Maintain team documentation
• Investigate suspected fraud and develop processes to prevent it in the future
• Assist Servicing & Collections manager on day to day dept. duties

Team Leader Job Qualifications

• Must be a graduate (Business degree with a mix of I.T is most desired)
• At Least 2 years previous Loan Servicing experience and understanding of consumer credit behavior
• Experience with SQL is important. If you do not have SQL experience, then you need to have the ability and desire to learn it quickly!
• Analytical with expert Excel skills (Must be ready to prove practical basic to expert excel skills during the recruitment process)
• Highly entrepreneurial and comfortable with ambiguity and taking initiative
• Excellent collaborator and team player
• Thorough knowledge of CRB regulations