Service Engineer at Rose Avenue Group

Service Engineer Job Responsibilities

• Planning & monitoring of equipment commissioning.
• Site visit and audit of installation.
• Resolve customer complaints and manage systems like Divisional Apex Review Team (DART) / Customer
• Interaction Cell (CIC).
• Guarantee period monitoring.
• Validate new design/ components.
• Generate leads for spare parts, retrofit and other service products.
• Liaison with sales and spare parts team to ensure delightful customer experience.
• Collect feedback from customers to provide inputs for new product development.
• Candidate should be ready to travel extensively.

Qualifications for the Service Engineer Job

• Bachelors in Mechanical, Electrical or any other related discipline
  with 5 to 8 plus years of experience
• Demonstrated experience handling Boilers/ Chillers/ Air pollution control/ Spares and retrofit/ After-sales service products is required
• Candidate hHaving background of thermal & steam engineering, water and air pollution related products will be an added advantage
• Expertise in Installation and commissioning of boilers/heaters on Oil/gas/solid fuel is required.

Abilities

• Should be able to interpret engineering drawings
• ERP/Computer operating skills
• Good Interpersonal skills
• Process & Result Oriented
• Organizing and planning skills
• Process and result oriented, self-starter, with good analytical skills