Head of Information Technology at KCB Bank Kenya

Ref: IRC1555

Position: Reporting to the Managing Director KCB Bank South Sudan, the position holder will be responsible for providing leadership and direction in the IT technical function including IT services management; training & development of IT team.

The role holder will be accountable for innovation, implementation and support of IT infrastructure, applications and existing systems in the Subsidiary ensuring best practice in accordance to IT principles, policies and procedures.

Ensure that the problems reported from Business Units regarding the identified IT products and IT systems are resolved with minimum interruption to client service and business operations.

Key Responsibilities:

• Provides user support for all aspects of computerised systems including monitoring performance of systems and auxiliary equipment, training of users; trouble-shooting on basic problems related to hardware, software, and auxiliary equipment of stand-alone or networked systems, and working with contractors /suppliers to resolve the more complex technical problems.
• Establishes and sets quality service standards to respond to internal and external client’s inquiries, requests, and issues related to IT.
• Sets and takes corrective action against significant deviations from set IT service quality standards.
• Evaluates, monitors, and controls department and staff performance against agreed performance standards and taking corrective action against significant deviations.
• Ensures that Bank is in compliance with established IT policies, procedures and statutory regulations.
• Identifies IT requirements and ensures that all IT function and activities are fully resourced, budgeted for and their performance managed to adequately support Bank’s.
• Assists all branches and other departments in resolving IT inquiries
• Participates in various internal Board and Management Committees as assigned by Senior Management.
• Oversees the documentation and application of sound and up to date IT principles and ensures compliance with local banking and finance legislation, regulations, policies, and procedures.
• In close co-ordination with Head of Finance, and Head of Internal Audit, ensures that all IT aspects comply with Central Bank regulations.
• Sets up, tests, and maintains IT Disaster Recovery Plans, policies and procedures.
• Negotiates terms and conditions for purchases and provides ongoing support with computer hardware, software, telecommunication, and power.
• Acts as a consultant to Management and all users in all matters relating to IT, applications system improvements, enhancements or changes by remaining current with organization’s technological requirements and new developments in the industry.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in Information Technology/Computer Science / IT Engineering or Business IT
• Certified in Project Management/ MCSE/CCNA/ ITIL
• Master’s degree in Information Technology/ Management Information System will be an added advantage.
• Minimum of 8 years’ experience in a dynamic IT environment, of which one must have been in a management role with hands on experience in;

1. System Support management
2. IT Service management
3. IT Infrastructure

• Minimum of 5 years’ experience in General Banking and Project Management
• A good communicator with great problem solving skills; demonstrates strong planning and organizing abilities.