Chief Manager - Quality Management at Kenya Revenue Authority (KRA)

Job summary: To ensure the development and implementation of high quality and appropriate learning, Monitoring and Evaluation processes that covers all projects and programmes. 

Key responsibilities: 

I. Development of M & E framework

• Lead the design and delivery of the M&E framework
• Work collaboratively with the management to determine reform projects criteria measurement.

II. Learning

• Extract learning lessons from M&E information
• Work closely with SIRM department in knowledge management and distribution
• Develop case studies on lessons learnt
• Promote a culture of two-way learning in the organisation
• Initiate and communicate lessons learnt for implementation on future projects across KRA

III. Monitoring

• Provide leadership in the implementation of monitoring and evaluation activities
• Develop a project monitoring plan (PMP) for all the projects in line with the terms of references
• Engage with other departments to collect and manage essential data of their respective projects
• Provide feedback to on the on projects’ performance based on monitoring data findings
• Document and capture programme progress and prepare required reports

IV. Evaluation

• Ensure development of concepts and terms of reference for departmental L,M and E surveys, midterm reviews and final project evaluations
• Identify key projects and programmes for evaluation
• Develop and identity appropriate tools for evaluation 
• Coordinate with external evaluators where appropriate
• Designing and conducting Post Implementation Monitoring Survey
• Work closely with the Programmes Management Department to ensure all programmes are delivered in line with the standards of the organisation

V. Data Collection, Analysis and Recommendation

• Lead end to end research studies as and when required ensuring quality of data/statistics
• Identify strengths, weaknesses and solutions in existing data collection and management systems
• Develop a data capture system and ensure efficient distribution and retrieval of data
• Develop and identify best ways to record, report and analyse data
• Analyse changes and patterns in data and performance reports
• Ensure data queries are addressed in an accurate and timely manner
• Recommend best practices from the evidenced data

VI. Documents Storage and Retrieval

• Ensure all documents are well stored
• Establish, by use of the L, M and E System and other where relevant, a means of KRA staff and Stakeholders access to the documents.

Academic and Professional qualifications

• Relevant Bachelors Degree from a recognised university
• Professional training and certification in any or combination of any the following; Business Analysis, Finance and ICT
• Masters Degree in relevant field is an added advantage

Relevant work experience required

• Experience in leading managers in diverse roles
• Minimum 10 years experience in relevant field
• 3 years of which should be in management roles

Skills required

• Excellent business analytical skills
• Excellent business awareness
• Organisational and planning skills
• Trouble shooting skills
• Excellent written and verbal communication and presentation skills
• Highly innovative and creative
• Strong logical and strategic thinker