Chief Manager - Business Process and Information at Kenya Revenue Authority (KRA)

Job summary: To ensure the Authority’s improved business performance through continuous enhancement of all key business processes.

Key responsibilities:

I. Ensure organisational goals are being met by all key business process.

• Identify the key processes and align to strategic goals
• Ensure business processes reflect the day to day on the ground operations
• Obtain the required information and data that supports the planned projects
• Identify opportunity for new processes
• Identify gaps and arising business threats and participative develop solutions.

II. Re-engineer business processes to ensure continuous improvement in business performance.

• Identifying the acceptable business performances in key areas and levels
• Identify non performing and priority areas
• Lead in business processes analysis and reengineered/enhancement of the same in a timely manner
• Analyse the processes to identity improvement and enhancement activities
• Coordinate with Projects Unit in defining projects concepts and outputs and impacts
• Coordinate with ME in defining result indicators.

III. Ensure business process represent the day to day operations on the ground

• Identify gaps between what we will do verses what is actually happening
• Analyse key processes with focus on the customer and identify enhancement areas
• Identify situations where underlying systematic conditions conflict with the customer intended business experience.

IV. Standardise operations business processes

• Ensure consistency in business processes across the authority
• Synergise internal and external systems demands
• Manage and optimise internal and external systems interdependency, integrations and interactions.

V. Evaluate business process performance

• Establish and roll out a system for evaluating processes
• Carry out business process audits
• Develop and support proposed processes improvements

VI. Ensure processes are analysed and reengineered in a timely manner

• Develop a proactive business analysis work plan
• Develop reports and recommendations
• Design and Recommend documentation tools.
• Coordinate re-engineering of business processes that ensure continuous business performance improvement

VII. Capacity development for business analysis and improvement

• Support other units in capacity for business analysis
• Create organisation wide awareness and objective of business analysis
• Develop own unit staff.

VIII. Documentation

• Develop a system for documentation, retrieval and distribution of key information
• Undertake key Business Process documentation
• Document and share lessons learnt with stakeholders
• Work closely with M&E in agreeing measurement criteria and data collection

IX. Capacity Development

• Ensure capacity develop for business analysis in own department
• Develop awareness across the organisation on business analysis and business processes.

Academic and Professional qualifications

• Relevant Bachelors Degree from a recognised university
• Professional training and certification in any or combination of any the following; Business Analysis, Finance and ICT
• Masters Degree in relevant field is an added advantage

Relevant work experience required

• Experience in leading managers in diverse roles
• Minimum 10 years experience in relevant field
• 3 years of which should be in management roles

Skills required

• Excellent business analytical skills
• Excellent business awareness
• Organisational and planning skills
• Trouble shooting skills
• Excellent written and verbal communication and presentation skills
• Highly innovative and creative
• Strong logical and strategic thinker