IT Assistant at African Trade Insurance

Reporting to the IT Specialist, the functions and duties of the IT Assistant shall be as follows:

Duties and Responsibilities:

• Receive and promptly handle all calls from users in both headquarters and field offices related to telephone, network,  printing and PC issues and ensure the issues are logged into a Helpdesk Ticket Management System.
• Repair and recover hardware and software failures.
• Maintains, upgrades, and improves existing systems including Windows,  Microsoft SharePoint, Microsoft Dynamics CRM, Microsoft Exchange, Microsoft Skype, Windows Clients platforms/infrastructure.
• Administer the Agency’s Polycom Video/Audio Conferencing Infrastructure.
• Administer Printer Server, File Server and DHCP Server Infrastructure.
• Administer Printer, Fax, Projector, Photocopy and Scanning Infrastructure.
• Administer WAN links for remote field offices.
• Monitor Internet performance and escalate issues to the respective ISPs whenever necessary.
• Provide Technical Support at External ATI events.
• Install, test and configure new workstations, peripheral equipment and software.
• Train Users whenever necessary.
• Administer the Agency’s Pabx, ensure all lines on all Telkom Providers are working and follow up lines issues with the Telkom Providers whenever necessary.
• Assist in following up Contractors and Providers.
• Assist the Procurement Unit in maintaining the ICT inventory and stock of ICT items.
• Facilitating Data backup and Restore whenever necessary.
• Perform any other duties as may be required.

Qualifications required

• Bachelors degree in ICT/Computer Science
• CCNA or MCSE/MCITP Certification
• Proficiency in Microsoft Packages.
• Excellent interpersonal skills.

Years of Experience: At least 2-3  years’ experience in working in a busy helpdesk environment

Competencies and Attributes

• Ability to perform work of confidential nature.
• Ability to provide basic IT support services.
• Ability to operate a wide variety of computer hardware and software and to quickly learn the use of new technologies and applications.
• Ability to provide input to the elaboration and implementation of new systems.
• Knowledge of data analysis tools and techniques will be an added advantage.
• Experience in New System Implementation would be an added advantage