Relocation Delivery Manager at Summit Recruitment and Search

The successful candidate must have had prior experience handling relocation moves for corporate and individual clients from inquiry to closure.

Key Responsibilities:

• Oversee day to day delivery of Relocation Services.
• Ensure that client’s Key Performance Indicators ‘KPIs’ are met.
• Ensure global consistency and compliance in delivery of services.
• Responsible for the implementation and ongoing improvement/updates of relocation process.
• Conduct regular audits to ensure compliance and implement improvement plans as required.
• Manage/delegate the work of the team members who are on leave.
• Hold weekly update meetings.
• Advise management of recommended changes to improve the services and efficiency of the team.
• Prepare monthly Relocation Service report to Management.
• Ensure profitability of Relocation division whilst providing exceptional client service.
• Work with regional and global teams on key initiatives/projects and implement accordingly.
• Support Director Relocation Services Africa with regional/global strategy.

Qualifications:

• Must have a Bachelors Degree in the related field.
• Must have above 4 years’ experience as a Relocations Services Consultant.
• Must have strong knowledge on Kenya and Nairobi markets.
• Excellent presentation and communication skills.
• Attention to detail and results oriented.
• Must be a strong team player.
• Ability to work in a multi-cultural environment.
• Excellent written and spoken English.