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  • Posted: Mar 31, 2017
    Deadline: Not specified
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    Stanbic Bank is a division of Standard Bank, a member of the Standard Bank Group, based in Johannesburg, South Africa. Stanbic Bank was adopted as a trading name in 1992, when the Standard Bank Group, then known as Standard Bank Investment Corporation, acquired the African operations of ANZ Grindlays Bank. The new name was adopted to avoid confusion with the...
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    Team Leader Payments

    Job Purpose

    • Handle Domestic payments, Liabilities while ensuring efficiency in execution as per set standards
    • Manage Workflow within Domestic Payments to meet agreed TAT & SLA
    • To Manage staff and to maintain a high quality in overall performance of Payments while supporting the Domestic Manager & Team Leaders within Payments
    • To ensure stability of processing systems to meet the required workload and schedules and to obtain the optimum utilization of all-available equipment and resources in the provision of centralized processing services.

    Key Responsibilities/Accountabilities

    Duties:

    • Monitors the submission and processing of all Payments processing work from all originating units as per service level agreements.
    • Ensures that a checklist for all jobs to be processed is maintained and query where issues arise
    • Monitoring of daily Payments processing workflow, special instructions and system updates.
    • Deal with 3rd party service providers where system support is required to timeously resolve equipment breakdowns.
    • Maintain a record of all system faults and solutions provided
    • Keep Management informed on issues that may hinder or cause late execution of Clients instructions.
    • Responsible to keep all team members up-to-date on any changes to procedures or schedules or systems and updating and recording any such changes ensure that all problems/ incidents relative to the shift are addressed, resolved and updated timelessly.
    • Supports maintenance of the Bank and Client database in the clearing systems as may be required from time to time
    • Undertakes quarterly appraisal and counsel discussions with Direct Reports.
    • Monitor procedural moves such as start and end of day for the Electronic Payment Systems
    • Monitor and ensure all Incoming transactions are in balance and are applied as required.
    • Ensuring that all the necessary applications are up and running as per milestone targets and within service level agreements.
    • Follows escalation procedures on issues and reporting and be able to explain the situation on Payments processing and processing systems as they arise within Payments processing windows to facilitate on time action
    • Administering direct reports development within the team (hands on training) as well as in carrier enhancement (systems, standards and concept training).
    • Co-ordinate and give necessary hands on training to operators to ensure tasks are carried out in accordance with laid down procedures.
    • Team maintenance and motivation in all aspects of staff with regards to a high standard of development, competence and performance, the supervision of Direct Reports Key
    • Result Areas (KRA’s), quarterly appraisal and counsel discussions with Direct Reports, ensures all Direct Reports have a development plan in place and the relevant training is scheduled for each individual.
    • Formal structuring and co-ordination of leave, overtime and travel claims.
    • Responsible for the implementation and adoption of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of PEP on-boarding and continued business engagement in instances where no adverse information is available.


    Key Performance Measures: -

    • Effective use of systems and processes to generate desired results
    • Effective communication on issues arising in received work
    • 100% reconciliation of items outstanding in the accounts T24 within acceptable reconciliation periods as per procedure
    • Number of improvement initiatives registered and implemented.
    • Effective team training and application of concepts.
    • Team management, motivation and growth
    • Effective expenditure use as per set budgets

    Important relationships
    Internal

    • Maintain a co-operative working relationship with other Team members.
    • Manager Clearing - Feedback/discussions/Information dissemination/instructions
    • Team leader Inwards Processing –Feedback/discussions/Information dissemination
    • Team leader EFTS payments –Feedback/discussions/Information dissemination
    • Team Leader Foreign Exchange payments - Feedback/discussions/Information dissemination
    • Head of Production – discussions, information dissemination, feedback.

    External

    • Heads Service Support, Customer Consultants, - processing issues, feedback.
    • IT Staff System support issues
    • Operations support Manager/ Head of Operations – Operational issues/feedback/instructions.
    • Human resources - Staff issues
    • Good relationships required with related internal units such as PBB, CIB, GIO, Customer Consultants, Customer Care Centre, Validation Teams and other Banks.

    Preferred Qualification and Experience

    • Working knowledge relating to organizational and Electronic Payments process management in a service oriented environment is an added advantage
    • University Graduate. Upper Second Class Hons or equivalent

    Professional Qualifications

    • Banking qualifications an added advantage
    • Basic Accounting

    Knowledge/Technical Skills/Expertise

    • Organization skills and management
    • Banking qualifications
    • Electronic Payments process and Record Management
    • Computer Literate
    • A working knowledge of the Clearing environment and cycle

    IT Skills

    • Good verbal and written communication skills
    • Organizational skills
    • Leadership skills

    Method of Application

    Interested and qualified? Go to Stanbic Bank on careers.peopleclick.eu.com to apply

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