Call Centre Customer Care Interns at Onfon Media

Managing incoming calls from clients/customers to answer to inquiries and questions, handle complaints, troubleshoot problems, provide information and maintaining logs in the database.

Requirements for the Call Centre Customer Care Internships

• at least a diploma in journalism, mass media production, IT or business related course, or equivalent
• proficient in computer applications programs
• proficient in spoken English and Kiswahili
• strong and sound phone etiquette, listening and verbal communication skills
• familiarity with CRM systems will be an added advantage
• good data entry and typing skills
• ability to multi-task, set priorities and effective time management skills
• resilience and capable of working long hours