Receptionist at Virtual HR

The Receptionist will be responsible for managing front office operations, screening and routing of incoming telephone calls and emails. The role is also responsible for coordinating company transport and receiving mail deliveries.

Principal Accountabilities for the Receptionist Job

• Welcoming and greeting guests at the reception and ushering them into the appropriate office or room to wait for further assistance
• Answering, screening and forwarding of incoming telephone calls and making timely calls for the management and other members of staff
• Keeping a proper log of all calls made by clients, individuals and third-parties on a daily basis and submitting them to the management
• Ensuring that all faulty lines are reported immediately and conducting a follow up to ensure the lines are fixed
• Managing the courier by signing for (receiving), sorting and delivering the mail & parcels to the correct member (s) of the organization
• Handling booking sheets for the boardroom and training room with the assistance of the Human Resource Department
• Overseeing the company transportation and coordinating company drivers and vehicles with assistance of the Human Resource Department
• Keeping the reception area tidy at all times

Competencies for the Receptionist Job

• Diploma in office management or related field
• At least 1-2 years working experience in a relevant field
• Proficient in Microsoft office suite
• Fluent in English (oral and written)
• Excellent customer care skills
• Ability to work under pressure
• Strong communication and organization skills
• Good analytical skills