CUSTOMER SERVICE TRAINEE - Computing & Electronics at SYNC LIMITED

JOB RESPONSIBILITIES.

• Provides excellent customer service by responding to customer inquiries, questions, and concerns.
• Recommend selections that meet the customer's needs.
• Identifying needs; assessing interests; explaining the products and options.
• Develops and maintains strong relationships with customers by providing support, information, and guidance
• Recommends changes in products, service, and policies by evaluating results and competitive developments.
• Performs other related duties as assigned.

MINIMUM REQUIREMENTS

• At least a B (plain) in High School/KCSE.
• At least a bachelor's degree for attended training (not distance/online) on either customer service, information technology/computer science, business or a related field.
  
• Exceptional commercial awareness of the computing and electronics field.
• Must be proficient with PCs and Windows, Microsoft Office (Outlook, Excel, Word and PowerPoint)
• Must be an advanced internet user.
• Willing to work on weekends.

KNOWLEDGE, SKILLS & ABILITIES

• Must be exceptionally self-disciplined and have a very strong work ethic.
• Must possess excellent customer service and interpersonal skills.
• Ability to actively listen, communicate clearly, concisely and ensure customer understanding.
• Strong follow-up skills.
• Must be people-oriented and a team player.
• Must be able to build prospects and business relationships
• Solid organizational and time-management and follow-up skills.
• Help sniff out innovative ideas to improve customer service processes and performance.
• Provide complete and appropriate solutions for every customer to maximize customer satisfaction.
• Execute all transactions quickly and accurately.