Principal ICT Officer at Kenya National Examinations Council (KNEC)

The Officer will report to the Deputy Director, Information Communication Technology.

Requirements for the Principal ICT Officer Job

• Masters Degree in Computer Science or any other ICT related discipline from a recognized Institution;
  Bachelors degree in Computer Science, Information Communications Technology,Electronics Engineering or any other ICT related disciplines with a bias in Computer Science from a recognized institution;
• Served in the grade of Chief ICT Officer for three (3) years or in an equivalent and relevant position OR have a cumulative working experience of at least fifteen (15) years in a related field. Those below Job group ‘N’ in Government or TSC or its equivalent need not apply;
• A Cisco Certified Network Analysts certificate;
• Meet the requirements of Chapter Six of the Kenyan Constitution on Leadership and Integrity;
• Senior Management Course lasting not less than four (4) weeks from a recognized Institution will be an added advantage;

Responsibilities for the Principal ICT Officer Job

• Oversee the operation of IT services to maintain the protection of enterprise information and reliability of service delivery;
• Undertake systematic monitoring and scanning of the enterprise’s external environment to identify emerging technologies that have the potential to create value;
• Assess availability, performance and capacity of services and resources to ensure cost-justifiable capacity and performance are available to support business needs and to deliver against agreed Service Level Agreements;
• Work with the business to determine future network requirements and produce network designs to meet the network availability, performance and security of the business;
• Proactively identify business risks and opportunities to continually improve efficiency and effectiveness;
  Perform network monitoring and analysis, performance tuning, troubleshooting and escalating issues, including proactive problem resolution and complex problem analysis as necessary, to maintain network performance to meet user demand;
• Reduce operational risk and improve availability of the network by ensuring network access, monitoring, control, evaluation and documentation practices are maintained and adhered to;
• Develop, maintain and perform operational procedures and ensure operational tasks are performed reliably and consistently to reduce the risk of unplanned outages;
• Evaluate new network hardware and software solutions and monitor the market for emerging technology;
• Collect and analyse operational data (especially incident and change records) to identify emerging trends and log problem records to assist with problem resolution and increased network availability;
• Provide technical administration and leadership to customers on products, systems and configuration;
• Liaise with internal and external stakeholders to provide technical support;
• Monitor, analyse and report on systems performance;
• Contribute to building capability within the ICT technical stream ensuring effective knowledge sharing and coaching;

Skills and Competencies

• Strong analytical and report writing skills;
• Knowledge of Government Performance Contracting Process and Quality Management;
• Strong leadership skills;
• Ability to drive positive change and innovation;
• Excellent communication and effective interpersonal skills;
• High level of integrity and maturity, judgment, and people management skills, including team working/building skills.