IT Support Officer at Jobsikaz

Responsibilities for the IT Support Officer Job

• Installing and configuring computer hardware, software, systems, networks, printers, soft phones, extensions (Grand stream), servers and scanners.
• Planning and undertaking scheduled maintenance upgrade
• Setting up accounts for staff, ensuring that they know how to log in.
• Solving password problems.
• Talking to clients and computer users to determine the nature of any problems they encounter.
• Responding to breakdowns.
• Investigating, diagnosing and solving computer software and hardware faults.
• Repairing equipment and replacing parts.
• Mentoring junior IT and technical staff.
• Obtaining replacement or specialist components, fixtures or fittings.
• Checking computer equipment for electrical safety.
• Maintaining records of software licenses’.
• Managing stocks of equipment, consumables and other supplies.
• Responsible for troubleshooting any technical problems in the most efficient way possible.
• Shift and on-call work may be required, particularly where computing equipment is in continual 24-hour operation.
• Supporting the roll-out of new applications

Qualifications for the IT Support Officer Job

• DIPLOMA in IT or Related course.
• Technical and analytical skills.
• Organizational skills.
• Interpersonal and communication skills.
• Problem-solving skills.
• Patience.
• A meticulous and methodical nature
• Attention to detail.
• A logical mind.
• The ability to work well under pressure.
• Enthusiasm for continual learning and dealing with unique challenges.

SALARY: 20-30K